Honest Lady

I purchased a Precision 7780 on Black Friday weekend 2023. Dell chose Fedex to deliver my computer. They would not give me an exact date of delivery at first. When I was finally told the delivery date, they would not allow me reroute the shipment to my place of employment. The first problem was that I had to take off a day of work to be home in order to receive the shipment. This cost me a lot of money. I waited for the Fedex driver and ran out to the curb to get my computer. The driver told me that Dell had authorized that the package be left on my front step of my house if I was not home to receive the delivery and that a signature was not required. I had to sign for the package only because the driver didn't come up the sidewalk to my front door and I met him at the curb. If I had not been home, my extremely expensive computer would have been left on the front step in the terrible weather. My story is downhill from here. The first 30 days the machine operated fine. Remember, you only have 30 days to return it. However on 12/31/23, the computer began to have problems. It was a few days after the 30 days so a return is no longer allowed. I spent close to $8,000 on this computer. Imagine being told that your $8,000 machine is being delivered to you without a signature being required for the delivery and an authorization from Dell has been given for the machine to be left on the front step of your home in the middle of winter in the terrible weather. Fortunately, I was there to accept the delivery. The mouse was the 1st thing to begin to malfunction. I immediately called tech support because I had bought a PROSUPPORT tech support policy with the equipment. The tech guy told me that I needed to return my equipment to factory defaults because he believed there was a software problem and could not access the computer remotely because the mouse was not working. I complied because I assumed he knew more than me. The mouse continued to not work. I was subsequently told that my brand new computer that cost nearly $8000 had a hardware problem and that a new mouse was needed. The only problem was that the part was on backorder. Therefore, they were unable to fix my machine. As of 1/3/24 I am still waiting for Dell to receive the part and to be willing to help me. This is the primary machine I need to operate my business. Therefore, I am losing money every day. What type of terrible company whose sole purpose is to sell computers would be so stupid as to not have an adequate supply of parts to repair the computers they are selling? Even when you do get technical support, you are faced with dealing with a technician that barely has an adequate command of the English language. I could not be more sorry I purchased a computer from this company. I will never purchase anything again from Dell. Please do yourself a favor and give your business to a company that cares about customer service.