ProMax18

Yeh I think the issue is the configurator all of units we ordered have the quick access bottom door, it wasn’t easy to tell from the quotes initially. On the Uk configurator it is listed under chassis options as Dell Pro Max 18 Plus Quick Access Bottom Door The U.S. configurator does not include a Chassis Option, and it is presumed that the latch is standard and that all laptops have it, since it is pictured with the latch. Dell said they are shipping laptops with the latch, but they can't send me one because they are backordered. They offered to either refund me for the cost of the cover or send me a new laptop with the latch. Now, does that make any sense? WTF! Also, if Dell is shipping the laptops with the latch, I can't find anyone who has received one with the latch.

Has anyone received a Dell Pro Max 18 Plus with the door latch on the bottom cover? If not, Dell is being deceptive showing us the unit with the latch and not providing us with the latch on the bottom cover.

When you order the Dell Pro Max 18 Plus, the latch is not an option, and it is set to the default. There is no optional "Chassis Options" when ordering the 18" version shown in the attached picture for the 16" display.

Did anyone who purchased a Dell Pro Max 18 Plus receive the tool-less bottom cover with the latch shown in the attached picture?