razibus

In the event viewer, I am getting error 7043 from Service Control Manager:

Quote

The Dell Client Management Service service did not shut down properly after receiving a preshutdown control.

Did anybody have the same issue? Were you able to fix it?

It was failing through Dell command update. I downloaded and updated manually, that worked perfectly. Problem solved. However, as mentioned in a previous post, I am still getting an error with the last Intel UHD/Iris Xe Graphics Driver.

[Tue Jan  9 20:24:54 2024]	Vendor Software Return Code: 1
[Tue Jan  9 20:24:54 2024]	logo.png
[Tue Jan  9 20:24:54 2024]	Name of Exit Code: UNKNOWN_OPTION
[Tue Jan  9 20:24:54 2024]	Exit Code set to: 11 (0xB)
[Tue Jan  9 20:24:54 2024]	Result: FAILURE
[Tue Jan  9 20:28:04 2024]	Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-UHD-Iris-Xe-Graphics-Driver_K5V5G_WIN64_31.0.101.4644_A10.txt

Has anybody tried the last bios (1.27.0)? It failed to install on my 7760.

Is anyone getting an error while installing Intel-UHD-Iris-Xe-Graphics-Driver_K5V5G_WIN64_31.0.101.4644_A10?

@CALVIN LEE Where did you install the RAM? (just under the keyboard or on the other side of the motherboard?)

From HWInfo64, CPU core temperatures are:

- current: 38C

- minimum: 35C

- maximum: 96C

- average: 39C

The fans are almost never running. However, it is not a bad idea to remove the dust. Any brand/model of compressed air to recommend? I am surprised your computer was crashing because of the high temperatures, I thought there were securities to prevent that from happening.

Thanks, I did a chkdsk and everything was fine. I guess I don't need to restore my backup, but I will keep an eye on the system errors.

Thank you both for your answers. Interestingly, I do not have a GPU, I only have an iGPU. Maybe it creates a pocket of hot air at this specific place? What is under the GPU power cable?

Yes, it is a hardware issue for sure. Yes, I have ProSupport, but I just wanted to know how to prevent this to happen again. I also wonder it is happening now, and I think the temperature inside our home may have accelerated the problem. (of a defective keyboard?)

I also have a silly question. Since the computer crashed about 10 times before I could figure out the problem, should I restore a backup before the problem happened? (is there any risk of data loss or data corruption?)

Yesterday, my 7760 crashed several times. I share the computer with my wife and she said every time it happened she was typing and using the shift key (the one on the right of the keyboard). I could not be believe it, so I started investigating by running all the diagnostic tests unsuccessfully. It turns out she was right, and pressing the key makes the computer crash even when just being in the bios. It seems the computer may be hotter at this precise place. Does anyone know what component is under this key or what may cause an overheating at this place?

1 hour ago, SvenC said:

I think I found it in Windows logs > Application.

 

But maybe its more related to this modern standby thing...

Ok, thanks. I confirm there is not much going on which seems to be related.

2 hours ago, Aaron44126 said:

 

So, it is "modern standby" and not S3 sleep like prior systems have.  Do the fans operate while it is "asleep"?  Does it look like the system is still doing things in the background (i.e. generating Windows event log entries)?

 

I have not messed with "modern standby" myself, I always use hibernate in the odd case that I need to drive somewhere with the laptop.  But I have heard a lot of complaints about "modern standby" and wishes that S3 sleep would also be supported...

The fans almost never operate on my computer, so hard to say. It seems the system is working in the background. For example, if Facebook is launched in Firefox and a message arrives, I can hear the sound of it. Based on Techrepublic description, it looks like a normal behavior: "At S0 the computer is in a Working power state and the system is fully operational. Even so, certain devices that are not currently being used can enter into a low power state to save power." That is why it takes milliseconds to go out of this mode. I am still confused by the result of the command powercfg -lastwake. Maybe S0 is not considered as a sleep mode by this command?

I am with you, and I would prefer S3. I am going to switch to hibernate or just turn off the computer. Maybe I am too old, but I don't see the advantage for me to use S0.

12 hours ago, SvenC said:

 

Had that once on my 7740 and checked the Windows application event log to find an event that some device did not react properly to the suspend command. The name indicated the smart card reader. Restarting the smartcard service solved it for me. So maybe the eventlog has some helpful information for you as well?

If you are referring to administrative events, there is nothing remarkable. I disabled the smartcard, but it did not make any difference. I am starting to wonder if it is a normal behavior from Standby S0.

I just realized my 7760 does not go in sleep mode. Indeed, the screen turns off but the rest seems to keep working as normal and the screen immediately turns on if I move the mouse for example. Also, the command powercfg -lastwake returns Wake History Count - 0. I was not able to pinpoint the issue, and I was wondering if any of you has the same issue.

Yes, I do have the fingerprint reader. However, the computer was unlock every time. So something else was holding the computer from powering off. (and it could have been the fingerprint reader indeed)

I have a random issue with the power button, it does not work to shut down the computer. It always work to switch on the computer, but from time to time it does not work for shutting down the computer. In that case, I have to do from windows start menu. It is not a big deal, but I am just wondering if I should investigate this further in case it is a sign of a bigger failure coming and if anybody has the same issue.

The last bios is working for me with no issue so far. However, I do not have any SSD in the PCIe4 NVMe slot.

On 3/18/2022 at 1:08 PM, Aaron44126 said:

Anyway, the second replacement motherboard does not have the switch by the PCIe4 drive slot.  (Perfect!)  There is a little gray square in its place.

Is the part number different? Is there a revision number?