M18R1 BSOD, Critical Process Died

[MogRules]

Anyone else been seeing any BSOD issues? I am tracking a few different posts on Reddit, including mine, that are having this issue.  Just curious if anyone else has noticed this? I may have found a solution, but I am not positive yet and am still testing. 

[Popcan]

I don't remember if thats the same one i was getting but most of my bsod had to do with undervolting/overclocking.

[ssj92]

I'm still on BIOS 1.6.0 lol no BSODs for me 

[MogRules]

Tracking a bunch of BSOD issues now, mostly seemingly around the intelligo garbage from Intel.  Mine is completely random and to be quite honest, almost irritating enough to push me back to the 51m.  I will likely be contacting support if I can't work through this, because after continuously reinstalling and troubleshooting, I am about at my wits end.  It's completely random and NOTHING seems to help it.  Also, my secondary SSD seems to like to just up and off ( Do I sound irritated yet? ) out of my system randomly, so that's also a barrel of fun.  

Update , October 03.  Alienware is looking into it after I gave them a spreadsheet of reddit posts showing this was getting more severe.  Will update when I find out more. 

 

[Popcan]

On 10/1/2023 at 12:25 PM, MogRules said:

Tracking a bunch of BSOD issues now, mostly seemingly around the intelligo garbage from Intel.  Mine is completely random and to be quite honest, almost irritating enough to push me back to the 51m.  I will likely be contacting support if I can't work through this, because after continuously reinstalling and troubleshooting, I am about at my wits end.  It's completely random and NOTHING seems to help it.  Also, my secondary SSD seems to like to just up and fuck off ( Do I sound irritated yet? ) out of my system randomly, so that's also a barrel of fun.  

Update , October 03.  Alienware is looking into it after I gave them a spreadsheet of reddit posts showing this was getting more severe.  Will update when I find out more. 

 

 That is unfortunate… to say the least…

 

is that intelligo stuff for the Igp or audio?  I have the igp disabled and anything with virtualization turned off in bios. Which could be why I’m not having the issue.  But if it would help I could  turn some stuff on and see if my end has issues. 

[MogRules]

9 hours ago, Popcan said:

 That is unfortunate… to say the least…

 

is that intelligo stuff for the Igp or audio?  I have the igp disabled and anything with virtualization turned off in bios. Which could be why I’m not having the issue.  But if it would help I could  turn some stuff on and see if my end has issues. 

Seems to be audio related.  

As a last ditch effort I have removed the LM I had on the CPU/GPU and replaced it with PTM7950.  I can honestly say it's not as good as LM.  Wattage caps out at 168w on the CPU with a stress test now, and most cores are hitting 100c almost instantly. 

 

[Popcan]

15 hours ago, MogRules said:

Seems to be audio related.  

As a last ditch effort I have removed the LM I had on the CPU/GPU and replaced it with PTM7950.  I can honestly say it's not as good as LM.  Wattage caps out at 168w on the CPU with a stress test now, and most cores are hitting 100c almost instantly. 

 

 

hmm, I don’t think I have that intel audio stuff installed.

Did swapping out the LM fix your issue?

 

[MogRules]

On 10/5/2023 at 12:36 PM, Popcan said:

 

hmm, I don’t think I have that intel audio stuff installed.

Did swapping out the LM fix your issue?

 

It's been good for a few days now, but I don't know if it's the LM or not.  My reliability reports are NOT showing the audio system crashing daily anymore , but I can't see LM having anything to do with that.  I also found another Intelligo app I was missing, but if that was enough to cause all these BSOD issues then Alienware has a problem with these drivers. 

 

[MogRules]

Well, motherboard swap is done, so now we see if the issue persists.  Tech went back to Element 31, as expected, but so far it's performing OK.  CPU will still pull 199w on Cinebench, and it scores about 500pts lower then the LM, but I can live with that.  Temps go higher faster, but it's maintaining it's performance, so for now I will leave it in there.  Will update if it starts BSOD again, or dropping the SSD's from the system.   On the plus side, the new board came with 1.7.0 on it, so I could role back to 1.6.0 and just leave it there.  RAM still runs at 5200mhz, so no point in going up again, especially since I don't know if it was something past 1.9.0 that was causing all of this, as you can't role back past that. 

 

 

 

[MogRules]

On 10/14/2023 at 11:00 AM, MogRules said:

Well, motherboard swap is done, so now we see if the issue persists.  Tech went back to Element 31, as expected, but so far it's performing OK.  CPU will still pull 199w on Cinebench, and it scores about 500pts lower then the LM, but I can live with that.  Temps go higher faster, but it's maintaining it's performance, so for now I will leave it in there.  Will update if it starts BSOD again, or dropping the SSD's from the system.   On the plus side, the new board came with 1.7.0 on it, so I could role back to 1.6.0 and just leave it there.  RAM still runs at 5200mhz, so no point in going up again, especially since I don't know if it was something past 1.9.0 that was causing all of this, as you can't role back past that. 

 

 

 

Well updates, 

The E31 DIDN'T last, after a few days the CPU wouldn't pull more then 145w anymore, so back to LM that went.  No SSD drops at all in two weeks, and no BSOD's aside from playing to much with the undervolt and the stupid Intelligo driver, which is now disabled.  It's been at least a week of gaming with zero issues once I finally got it all locked down where it needed to be.  The biggest issue here is the Intelligo driver clearly has a bug that needs to be fixed.