Why I might be shying away from framework

[cdoublejj]

So I can't post to customer experience but, i've bought about 10 FW laptops at work. EDIT: NOT UNDER MY PERSONAL ACCOUNT

I feel like i'm getting more and more frustrated with FW. The forums are starting to break the cammels back. i can't post to customer experience. Our topic on windows for enterprise was locked after i started discussing how to legally purchase windows 11 LTSC through the MS volume lisinceing partner portal.

as some of you may know the AMD frameworks have Microsoft Pluton embeded in to the motherboard. Your TPM is tied to windows 11 if you have to run windows. if you use Framework in the business sector you might use an enterprise version. after posting links to the official MS pages for business to show people where they are located the thread was locked for "Piracy". instead of banning the guy and deleting his comments they locked the entire thread.

FYI you can NOT disable Pluton on framework.

I feel like framework is getting worse not better. you can't order via P.O, you can't set legacy TPM for business still stuck on w10, discussion of LTSC is frowned upon. And while the support isn't Asus or  NewEgg bad but, it isn't stellar either.

https://youtu.be/tE89COeFw7I?si=IKwynsy3JhOqtjaP

I had a FW13 screen fail right out of the box, i had to send multi photos of every single side of the laptop AT different angles. when i worked at big box TV company we usually only need one or two photos where non of the sides were cropped out. and replies between emails asking for more photos could take a day or two or three.

also open source bios isn't looking too likely any time soon but, in years.

 

 

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I’d also like to say that i hear System76 has been making strides to hep board level repair for their units and sell parts needed to do repairs from what i hear.

 

[kojack]

A couple of things. I would never buy a framework notebook regardless of use case. Why not purchase from a reputable company?  HP, Dell, Lenovo etc.  You will have actual Customer service, even more than I receive since you are a business customer.  I think you would be going back down the same rabbit hole with system 76 as well.  Just purchase from a company who deals with business computers on a regular basis. 

[cdoublejj]

yeah well the problem is parts. those laptops can last but, you'll be buying no name branded batteries in 3.5 years. at least FW and System76 will sell you a battery of OEM. also bettery linux integration.  HP will likley be getting a trial run as well.  Though i have to say system76 has been around longer and i've only heard good things about them and even see their employee in social media groups. They also have been working to get board level repairs folks schematics for repairs, then again so has framework. FW needs time to prove them selves still. for example thier gfx card format is no more common than mxm