Official Clevo X170KM-G Thread

[strijrator]

Hi @Teo

 

Thank you for taking the time to try to help me

 

Sorry to ask, is this like a second hand laptop? Had windows installed already?

 

Yes, I bought it from Ebay. My laptop has the same CAE logo on the top that I saw from your earlier post in this thread. It did have windows 11 installed already, but I reinstalled windows using my own windows 10 21h2 ISO.

 

By the looks how you describe your system behavior kind of feels like the GPU might be the culprit (getting bad) or could be just bad drivers.

 

I am running the Nvidia drivers from early September. I also installed that driver using NVcleaninstall. Maybe I should try installing the driver officially through Nvidia's website. NVcleaninstall might have removed something important from the driver, but I doubt it since the laptop abruptly shuts down with no freezing or bsod. Other forum members (Sergey Muratov) pointed out that the shutdowns were a problem with the EC and that XMG fixed it in their latest EC version.

 

- I think it might not be, it wasn't on my case, I could pretty much run anything without issues, has it flaws I can’t deny it. But who knows.

 

I am running out of ideas and I have a feeling either the Control Center or EC are causing the shut downs. I will test this over the weekend, so I'll keep you updated.

 

the original EC had not issues on my laptop, worst is that I one time flashed the latest XMG 1.09 Bios to my laptop without updating the EC and it was running normal. I later did upgrade it which also didn’t see any difference or effect but I think this should be update it together.

 

Do you think keeping my Origin bios but installing XMG's latest EC will cause issues? Will having a bios from one vendor and EC from another vendor cause problems?

 

- yes is kind of crazy, but I think if you get a 2nd hand laptop it might come with a lot issues(just my thoughts) where previous owners might had pushed this laptop to the limits, on my case my laptop was almost new (casing and motherboard), got only GPU and CPU 2nd hand from good sellers, luckily they were good. 

 

Like I said earlier, I bought mine from Ebay this is the link: https://www.ebay.com/itm/317245276873?

The laptop was in very good condition, almost new like you said. 

 

- Never got those, I don’t think I ever had any issues with “native PCIE” I have use the laptop on its default settings plus my own settings.

 

Interesting. I wonder if the native PCIE errors are from my 2 ssds that are installed or the GPU. I looked up the WHEA error online and a lot of people who had the same issue were using an 11th gen cpu.

 

I see so there is still some other issues. I hope you can clear up all of them one by one. Try maybe using Intel Graphics “Iris”? Run some games if it does, can be enable with the unlocked menu, see if does crash, I don’t know how powerful is that built in Intel graphic, if it can run the same games you have. I would also try running some MATS/ MODS MEMORY test for the GPU if there is anything wrong with the GPU. There a lot of videos on YouTube explaining how to run that software.

 

Thanks for the recommendation. I'll have to check out the GPU test since I have not heard of it before.

 

 

Since you are using XMG bios instead of Origin bios, did you install drivers from XMG or did you still install drivers from Origin? The hardware is the same between the XMG variant and the Origin variant, right?

 

Thank you again for the response and help!

[Teo]

Hi @strijrator

 

I see so your laptop conditions where kind of similar to mine when acquiring it.

I also have use the latest NVIDIA driver with NVcleaninstall, so I think it shouldn’t be the issue either. 

 

About updating the EC alone without the Bios is something I have never tried, I am not sure how will this affect the laptop operation and system, but it could be a good place to start and see if that can fix your issue. By the way I have downgrade it my laptop to older bios version with original EC version and I had no issues.
 

About the drivers I am using XMG ones, you did mention as well that some people had problems with the other SSD slot populated with 11th gen CPU, in my case I am only using one SSD 2TB (on pcie4.0 port the one that is separated from the rest) I haven’t yet got other SSD slots populated, I am only use external hard drive for saving data, maybe trying to remove them one by one could show us if is a bad slot or SSD connected. Wondering if is hardware conflict? Have you also tried unplugging almost all devices on your laptop and running with few plugged ? 

I think definitely we will find out what’s wrong with the laptop. 
 

(Sorry if I am already mentioning some troubleshoot that you have already tried, just ignore it)

[strijrator]

Thank you for the tips @Teo

 

About the drivers I am using XMG ones, you did mention as well that some people had problems with the other SSD slot populated with 11th gen CPU, in my case I am only using one SSD 2TB (on pcie4.0 port the one that is separated from the rest) I haven’t yet got other SSD slots populated, I am only use external hard drive for saving data, maybe trying to remove them one by one could show us if is a bad slot or SSD connected. Wondering if is hardware conflict? Have you also tried unplugging almost all devices on your laptop and running with few plugged ?

 

This is interesting. I will have to try removing my ssd that has data (not OS) on it. I might even try unplugging my mouse, which is the only other device I have connected to the laptop.

 

I think definitely we will find out what’s wrong with the laptop. 

 

Indeed. It will be interesting to see if all this testing will reveal the problem.

 

(Sorry if I am already mentioning some troubleshoot that you have already tried, just ignore it)

 

No worries I appreciate your help 👍

 

I should also mention that I used a program called Snappy Driver Installer Origin to install all of my drivers except the ones provided on Origin’s website. Maybe it installed a conflicting driver that is causing the shut downs.

[schbley]

I apologize for asking a question that I am sure is answered somewhere else, but I cannot for the life of me find out where to order replacement keycaps for the x170km. 

 

I just need a individual key replaced. I ordered similar model number clevo keycaps and two times they have not worked. I can't find this specific model for the keys anywhere. Anyone know?

[LiLCruz]

On 7/16/2025 at 10:53 AM, MaxxD said:

The machine is working again...it was a big fight, but a victory! (you could say it like that...) 🤭☺️

 

 

 

 

How do you reset the NVRAM without opening the laptop? Or it’s not possible? 

[MaxxD]

On 11/19/2025 at 9:28 PM, LiLCruz said:

How do you reset the NVRAM without opening the laptop? Or it’s not possible? 

 

That's not possible as far as I know.

[giltheone]

On 11/16/2025 at 8:02 PM, schbley said:

I apologize for asking a question that I am sure is answered somewhere else, but I cannot for the life of me find out where to order replacement keycaps for the x170km. 

 

I just need a individual key replaced. I ordered similar model number clevo keycaps and two times they have not worked. I can't find this specific model for the keys anywhere. Anyone know?

Well, you seem to be on the same boat as I am --- my cats ruined a key, and damaged another one (which still works, but I am now concerned that it isn't as firmly set), and then there are the 'a', 'w', 's' keys that have lost some of the black dye on top (especially the 'a') so that the letters are becoming blurred.

The problem is that the exact tiny plastic hooks that hold the keys may vary depending on the keyboard vendor, and I suspect the notebook manufacturers use several keyboard providers, so there may not be a standard set of keys, since the "standard" keyboard may only be a real standard on the exterior appearance and not the exact details of the hook mechanism for the keys. I may just get a whole new keyboard.

If I'm wrong, and someone can confirm there is a real standard keyboard down to the hook mechanism, I would appreciate the information.

EDIT: Well, the question about single keys for the keyboard is moot. It seems the tiny metal hooks on the plate of the keyboard itself are damaged beyond repair. The plastic hinges on the key itself are in good shape, but they can't snap onto the keyboard because they can't latch onto one small metal hook that broke off a tiny piece. I will need a complete new keyboard, because there's no way I can reattach that key.

Edited December 2 by giltheone
Added extra information

[BYTEHAT248]

Has anybody purchased the BIOS Unlock from Eurocom, and is it worth the 120$ over just using the unlocking tool?

Im assuming its not even kinda worth it, unless its some kind of updated BIOS

[1610ftw]

On 12/9/2025 at 4:21 PM, BYTEHAT248 said:

Has anybody purchased the BIOS Unlock from Eurocom, and is it worth the 120$ over just using the unlocking tool?

Im assuming its not even kinda worth it, unless its some kind of updated BIOS

 

I would avoid but then I already got an expensive bios and inept support from them, might as well have burned that money and would have been a lot better off.

 

That aside there are several bios options to choose from, including one that has been mentioned earlier in this thread that even unlocks obscure settings like the ones for the Intel iGPU. I used that version for a while and then switched to the last XMG bios as supposedly it is very stable and with a 10th gen CPU it certainly is.

 

Or add Clevo bios unlocker to your current (non-XMG) bios and you are set, it is mentioned earlier in this thread and there are multiple links in the first post to get you started.

[tennic]

4 hours ago, 1610ftw said:

 

Or add Clevo bios unlocker to your current (non-XMG) bios and you are set, it is mentioned earlier in this thread and there are multiple links in the first post to get you started.

 

I successfully unlocked the original BIOS (v1.07.08), and used it like that for a long time, then I needed to relock it to send the notebook in for service, and at that point I discovered that it was no longer possible to relock the bios (the operation concluded normally, but it remained unlocked), and I also discovered that the update was impossible, both with another original BIOS, and with another XMG BIOS (which had always worked before), a message appeared regarding a different length of I don't know what. Some time ago I wrote a post about this

[momo25]

On 12/9/2025 at 4:21 PM, BYTEHAT248 said:

Has anybody purchased the BIOS Unlock from Eurocom, and is it worth the 120$ over just using the unlocking tool?

Im assuming its not even kinda worth it, unless its some kind of updated BIOS

Hello, I just purchased the eurocom x170 (since my XMG Ultra 17 was giving me a headache) and I can send you the full BIOS unlock tool if you want. They send it to me via e-mail

[BYTEHAT248]

3 hours ago, momo25 said:

Hello, I just purchased the eurocom x170 (since my XMG Ultra 17 was giving me a headache) and I can send you the full BIOS unlock tool if you want. They send it to me via e-mail

that would be awesome if you could

[1610ftw]

18 hours ago, tennic said:

 

I successfully unlocked the original BIOS (v1.07.08), and used it like that for a long time, then I needed to relock it to send the notebook in for service, and at that point I discovered that it was no longer possible to relock the bios (the operation concluded normally, but it remained unlocked), and I also discovered that the update was impossible, both with another original BIOS, and with another XMG BIOS (which had always worked before), a message appeared regarding a different length of I don't know what. Some time ago I wrote a post about this

 

Oh, that is too bad. I am not even sure what I did with mine but the CPU is still overclockable and I can also undervolt it and I was able to play a bit with the memory. At last in theory as it is not possible to do much tweaking with 4x32GB sticks...

[crossshot]

Hi guys,

my X170KM-G lost one of the four M2 SSD slots at the weekend. I've four SSD installed but only three of them are showing (Windows). In the BIOS the same - only three are visible.

- BIOS settings are set to default
- BIOS battery removed for 30min.
- SSD swichted (its definitly not the SSD - it's the slot)

Any ideas?

[kela-slk]

2 часа назад Crossshot сказал:

Привет, ребята,

мой X170KM-G потерял один из четырёх слотов M2 SSD на выходных. У меня установлено четыре SSD, но отображаются только три (Windows). В BIOS то же самое — видны только три.

- Настройки BIOS установлены по умолчанию
- Батарея BIOS снята на 30 минут.
- SSD перемещена (это точно не SSD — проблема в слоте). Есть

идеи?

Раньше работали 4 SSD? SSD pci ex v4 или v3?

i use 3 SSDs in 170km but only in place where 3 slots (1tb +256+500g). working without issues

[kela-slk]

On 11/11/2025 at 1:48 AM, strijrator said:

Hi @Teo

 

• sorry I  couldn’t reply sooner, did you manage to fix the problem? do you recall when the problem started?

No worries I really appreciate your response! Unfortunately, I have been unable to fix the problem so far. I bought this laptop in September, so I have not had it for very long. I believe the issues have been present ever since I got it.

 

• My laptop model is the ORIGIN 1.08 but updated to XMG 1.09 BIOS, I already posted before about shutdown issues but it was mostly due to overheating. My laptop right now has no issues and runs smoothly. 

 

Did it shutdown abruptly or did Windows show a blue screen of death? Also, did you use Windows 10 or Windows 11 with this laptop? My laptop seems to shut down randomly but only when I play a game. Sometimes, it will shut down after a few hours. Other times it only takes 10-20 minutes for it to shut down. When I am web browsing or idling, the system seems stable.

 

• Check your temperatures, for GPU hotspot, CPU and SSD. I had issue just with over heat. Use HWINFO to see all kind of sensors temp.

My temperatures look fine. The games I play do not load the GPU fully, so it hovers around 60-70c. The same is for the CPU. I recently put a heatsink on my OS SSD so the drive's controller temperature is in the 50-60s while the NAND is in the 40-50s. Samsung 990 pro runs very hot, but I think these temperatures are still safe.

 

• if you are doing any sort of overclock try to reset the BIOS to default settings. 

I did have an undervolt, but I am running stock settings now. Overclocking is enabled in my BIOS, though. Maybe I should try disabling that setting. I also have unlocked my BIOS. Maybe relocking it or setting it to default settings will fix the issue. I really have not changed many settings even with the unlocked BIOS, though. I am guessing you also unlocked your BIOS? Have you changed a lot of BIOS settings?

 

• By the way I don’t use the Control Center although I want to for the RBG, is really mess up, when you use the power options on High Performance Mode on Bios is set up as Entertainment Mode (contradicts what’s setup for), fans also don’t act well, sometimes revo like crazy when windows is up, to stop it I had to go to control center and change the fan profile one time and put it back and it will stop.

I wonder if the Control Center is the cause of the shutdowns. I think I'm going to try to dual boot Windows 11 along my main Windows 10 install. However, I'm not going to install the Control Center on the Windows 11 install.

 

 

 

I'm going to try disabling c-states completely to see if that solves the issue. Though, it really seems like a BIOS or EC firmware is at fault from the random shut downs. I might try XMG's latest EC, but I hope it doesn't cause incompatibilities since I am using Origin's stock BIOS.

 

It is really strange how some of these laptops seem to have this issue but others do not. If you look at some of the forum members on this thread, they seem to have the same issue as me.

 

Also, did you ever get any WHEA errors in event viewer about a corrected hardware error or something? I used to get a lot of them, but I disabled "native pcie enable" in the BIOS and the issue seems fixed.

 

Anyway, thank you very much for the help so far. This laptop has been a whole roller coaster to deal with, especially after I upgraded its ram. I should also mention that I ran memtest86 with my 64gb kit that was installed under the keyboard and it threw like 884 errors 🙃. I'm now using the original 16gb kit under the bottom cover. Running memtest86 with this ram showed no errors though that did not stop the random shut downs.

i have same laptop and same problems with random swith off laptop. in some cases need reload battery, in same just press key On. and i saw a strange dependence - i have origin bios 08 series (last), and when i activated menu "enable overclockin feauters" my cpu run max 4.3 Ghz (11900k, max TDP PL1 160w, PL2-130) and Fan on Perfomance mode are crazy loud and laptop randomly turns off. (CPU-z benchmark score is 5900), but if Overclocking is Disabled in Bios - laptop working in Full power, max power CPU 200W, (CPU-z score is 6500), temp are high than Overclockin in Enabled mode but laptop not randomly turns off. i think voltage settings in bios are wrong and these cause to periodical shuts off. i early flashed XMG bios and laptop some times turns off but mutch less often.