ETZ Posted February 7, 2024 Posted February 7, 2024 Good morning everyone, I wanted to ask you for help because at the moment I can't get out of this problem, I'll explain, I have a problem with the Synaptics WBDI - USB 073 fingerprint reader after a while it stops working, I've tried different solutions but it doesn't seem to work. Problem: Proven Solution: PS: does anyone have a solution to this problem, if so could you please help me out I would appreciate it and thank you in advance.
1610ftw Posted February 7, 2024 Posted February 7, 2024 Is this an XMG Clevo? If it is then I would check with them, their support is pretty good. Other than that I do not use the fingerprint reader in the 775 I have so I cannot be of much help but have you checked if playing with the power settings of the reader changes things? I would also check if it still drops out when the laptop is set to high performance mode. Is it also possible it is borderline defective and malfunctioning after the laptop has been powered on for a while or after it has reached a certain temperature threshold.
ETZ Posted February 8, 2024 Author Posted February 8, 2024 Hi thanks for replying 1610ftw , checking on the net there are many who have the exact same problem with the Fingerprint Reader - USB 073, the problem seems to be due to a lack of the updated driver , but on the net the driver is updated until 2019.
srs2236 Posted February 8, 2024 Posted February 8, 2024 4 hours ago, ETZ said: Hi thanks for replying 1610ftw , checking on the net there are many who have the exact same problem with the Fingerprint Reader - USB 073, the problem seems to be due to a lack of the updated driver , but on the net the driver is updated until 2019. I had similiar issue, but it was fixed for me with installing a driver and restarting. What error code is it? Clevo P775TM1-G: Spoiler GPU: NVIDIA GeForce RTX 3080 Laptop 16GB (150W, +110MHz Core, +350MHz Mem) CPU: Intel(R) Core(TM) i9-9900KS (5GHz, 4GHz Cache, -130mV, 255A, 200W PL1/2) RAM: DDR4 32 GB (3333MHz, 14-17-17-32, 2x16, Micron rev.E, 1.45v) Storage 1: Kingston KC3000 2TB RAID0 (2x1TB, NVME, PCI-E 3.0) Storage 2: Seagate LM015 2TB (2.5, HDD, SATA3) Storage 3: Integral UltimaPro 512GB (SDXC, 100r/50w, PCI-E) Display: AU Optronics B173ZAN0.10 (4K, 60Hz) Wi-Fi/BT: Killer(R) Wireless-AC 1550 (9260NGW, PCI-E) Operating system: Windows 11 Pro x64 (23H2)
ETZ Posted February 8, 2024 Author Posted February 8, 2024 Thank you for responding srs2236, error code : Unable to start device. (Code 10) I tried uninstalling and reinstalling the 2017 to 2019 drivers for Synaptics WBDI - USB 073. It works for a while, then it stops working and goes into sleep mode I have also tried the video guide mentioned above but it does not work , I have contacted Synaptic to see if I can find a solution to this problem but I highly doubt Synaptic will respond. The same problem with Windows 11 is mentioned here: https://answers.microsoft.com/en-us/insider/forum/all/after-updating-to-windows-11-synaptics-wbdi-finger/002c05de-5c00-42e5-9872-6b0ce869b3c7
nemezo Posted March 10, 2024 Posted March 10, 2024 Hello ETZ, the fingerprint reader does not work if the Management-Engine got stripped down. (ME-Cleaner/Coffeetime) Most likely you're using a 128GB Ram enabled BIOS if modified Management-Engine. Use a custom bios with soft-disabled ME or untouched ME. I hope this information helps to fix your driver issue. Regards, Nemezo
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