CLEVO Laptop Warranty

[Oxidez]

Hello everyone.

I have registered to this forum , because after hours of researching is the only i could find, for the CLEVO brand laptops.

I have myself too a  CLEVO PD70SNE-G 17,3 inch laptop , that i have bought in July 2023.

Everything worked well for about a year, but since almost 2 weeks, my laptop died, after i start feeling a burned smell coming from my laptop.

I have try to contact the seller (clevo-computer.com) , but no reaction from them. I have a warranty of 2 years for my laptop, so they should take care of that, but after several messages sent by the form on the seller website, still no answer.

So i am looking forward around here if anyone could have an advice about what i can do, since myself i am from France and the seller is based in Germany. Apparently they have a company registered there, under the name GOLDEN STAR COMPUTERS, but on internet they got also the clevo-computer.com.
If anyone around here been already in a similar situation and could give some advice, i really appreciate.

I have no idea what is the law in Germany or even where i could make a complain against this seller, for the non respect of the warranty.

Best regards and thanks in advance for any help.

 

[Oxidez]

On 10/18/2024 at 4:43 PM, Oxidez said:

Hello everyone.

I have registered to this forum , because after hours of researching is the only i could find, for the CLEVO brand laptops.

I have myself too a  CLEVO PD70SNE-G 17,3 inch laptop , that i have bought in July 2023.

Everything worked well for about a year, but since almost 2 weeks, my laptop died, after i start feeling a burned smell coming from my laptop.

I have try to contact the seller (clevo-computer.com) , but no reaction from them. I have a warranty of 2 years for my laptop, so they should take care of that, but after several messages sent by the form on the seller website, still no answer.

So i am looking forward around here if anyone could have an advice about what i can do, since myself i am from France and the seller is based in Germany. Apparently they have a company registered there, under the name GOLDEN STAR COMPUTERS, but on internet they got also the clevo-computer.com.
If anyone around here been already in a similar situation and could give some advice, i really appreciate.

I have no idea what is the law in Germany or even where i could make a complain against this seller, for the non respect of the warranty.

Best regards and thanks in advance for any help.

 

So, nobody has some advice ?

At least someone who is living in Germany, who could give me some informations.

Best regards.

[jaybee83]

have u tried contacting them via alternative means, i.e. phone or email?