Jump to content
NotebookTalk

Asus ExperBook B1500 stuck at firmware update screen after drained battery


Recommended Posts

Posted

When I booted my Asus ExpertBook B1500 laptop yesterday it presented me with this message: 

"power problem, check battery is connected and charged to at least 20%"

Don't know why this problem occured, but charged the laptop for some hours.

When I now boot it it just goes to a screen with the text:

"PD Firmware update. Progress Update. ERROR: erase timeout 1"

Then the screen goes blank (but backlight stays on).

What has happend?  How do I fix this?

I can't access BIOS, and can't boot from external USB either :-(

 

Posted

Short update. If I keep pressing "ESC" or "F2" while powering on I get an "Enter password" box (to enter the password for BIOS to go to "boot menu" (ESC) or "BIOS setup" (F2). But the ketboard does not work, so I can't enter the password or anything. So still stuck. If I uplug the PSU and try to boot I get a "Warning" box about "power error" with a mouse pointer and an "OK" button. But the mousepad does not work. Neither does an external mouse. And I can't click "OK" by pressing the "Enter" key either. Nothing seems to work 😞

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Terms of Use