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Fix for Freezing / fans at full blast issue with older AW laptops (post June 23)


StripeySnake
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Yesterday my AW 14 started randomly freezing for several seconds, and repeating the same chunk of sound, as though it was hard crashing. However, it would recover within 10 or so seconds. This was really worrying me till I learned my friend's M17x R4 started having the same issue at the same time!
Long story short, Dell just released an update to SupportAssist on Jun 23 that is unstable, at least on older machines.

Here's how to fix it:

1: Open task scheduler
2: Locate SupportAssist task

3: Disable it

Next, open Services
1: Scroll down to the Dell Services
2: Right click on all the services beginning with "Dell" and click disable, one by one.

Restart your computer, and it should work fine again!

EDIT: I've now done this with four machines, 2 have been fixed, one still has less bad issues, and one reinstalled supportassist. I'm going to try and fix the last too, I'll get back to you if I find a way to fix that.

Known affected models:
M17x R4

M17x R5

15 R3
14 R1
 

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OWNED:

14 R1 - 4710MQ @ 3.6 Ghz, hd 4600, 12gb DDR3L 1600 Mhz

JANKTOP IV Mini-ITX Laptop - R5 2600X, 16gb DDR4 3000 Mhz, RX 5700 XT - (ONGOING)

Under my wing:

15 R3 - GTX 1060 6gb, i7 7700HQ, 16gb DDR4

17 R4 - RX 470 8gb i7 6700HQ, 16gb DDR4

M17x R4 - 3630QM, Quadro P4000, 16gb DDR3L 1600 Mhz 

M17x R2 - i7 920XM @ 3.4 Ghz, GTX 770m 2gb, 16gb DDR3

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thanks for sharing , actually i have been there with the m18xr1 and same thing happened with me 3 years back and since then i don't use these two apps anymore with the older machines 

Alienware M18X R1, i7 2960XM @ 4.4Ghz, Nvidia GTX 880M SLI , 32GB RAM , samsung 840pro + samsung 860evo ( THE BEST I EVER HAVE)

Alienware Area-51M R1, i9 9900K @ 4.6Ghz, Nvidia RTX 2080, 64GB RAM, samsung 980 Pro( LOVELY MACHINE WITH BAD BIOS )

Alienware 18 , I7 4930MX @ 4.2Ghz , GTX 980M SLI, 32GB RAM ( MAY REST IN PEACE)

 

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  • 2 months later...
On 6/24/2022 at 11:58 PM, StripeySnake said:

Yesterday my AW 14 started randomly freezing for several seconds, and repeating the same chunk of sound, as though it was hard crashing. However, it would recover within 10 or so seconds. This was really worrying me till I learned my friend's M17x R4 started having the same issue at the same time!
Long story short, Dell just released an update to SupportAssist on Jun 23 that is unstable, at least on older machines.

Here's how to fix it:

1: Open task scheduler
2: Locate SupportAssist task

3: Disable it

Next, open Services
1: Scroll down to the Dell Services
2: Right click on all the services beginning with "Dell" and click disable, one by one.

Restart your computer, and it should work fine again!

EDIT: I've now done this with four machines, 2 have been fixed, one still has less bad issues, and one reinstalled supportassist. I'm going to try and fix the last too, I'll get back to you if I find a way to fix that.

Known affected models:
M17x R4

M17x R5

15 R3
14 R1
 

I was able to fix the problem by uninstalling Dell SupportAssist

I had that problem in alienware 18 R3, 17 r1 (2015)

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