natman

DELL concluded the dock is faulty even though its working perfectly with XPS laptop. Since WD19TB is out of warranty, i had to purchase new WD22TB dock. And this new dock was working fine for almost month with Precision 7560 and suddenly from last week stopped working. Again this dock working perfectly fine in XPS laptop and works in Precision 7560 if thunderbolt is disabled in BIOS. Basically its same issue as described in the quoted post. Earlier i thought may be there is some unknown incompatibility between TB3 Dock and 7560's TB4 port. But now even TB4 dock ended up in same fate 😞 Unfortunately DELL in my part of the world is clueless and taking their own sweet time to respond, this is even after having ProSupport Plus 😞

Anyone has issues with WD19TB dock? Was using for the last two years without any trouble. Suddenly from last month it stopped working. Initially thought it's dock issue, but later find out dock is working fine with XPS 13. I installed windows 11 in a separate ssd and still dock was not working. Dell support did remote diagnosis for almost a month and then decided to replace motherboard. After replacement also it's not working. Is this something to do with TB4 port no longer supporting TB3 dock? Xps 13 is almost 4 years old and having TB3 port, so it works fine. But Precision 7560 is TB4 port and stopped supporting? BTW if I disable thunderbolt option in BIOS, then same dock working fine in precision 7560, but during boot gives a warning something related like connect to thunderbolt port for better speed and performance. Another problem without thunderbolt option enabled, everytime I've to reconnect the dock after starting the laptop.

I dont remember exactly, but i did clear the chasis intrusion logs.

I'm using 32" 4K monitor using powertoys fancy zone/split screen feature and 90% I won't be using laptop display. Is it safe to use 7560 (touch screen) in a vertical stand with lid closed always? Basically to save desk space. Also my external monitor does not wake up from sleep and every time I've to switch on the monitor manually using monitor power button. This happens only when I connected using TB19 dock(HDMI), but when I connected monitor directly using USB-C port in the laptop, this problem doesn't occur. Monitor also connected to DELL poweredge T20 with 1050ti using HDMI port and no such issues there as well. Monitor in question is Samsung M7 and TB19 is having latest firmware. All are running windows 11.

Last week I got 7560 with ssd door and the reason for opting ssd door was, easily i can add my spare 1tb ssd(970+) without opening the entire base cover. But strangely, oem ssd(pcie3) came fitted in slot(pcie4) below the ssd door. It's logical to use pcie4 slot for the machines ordered with pcie4 ssd. but for pcie3 ssd, especially people opting for ssd door it was strange decision by dell to use the pcie4 slot. Finally i had to open complete base cover to fix the additional ssd.