Jump to content

XPS 13 2-in-1 Screen/Display Issue


Recommended Posts

My wife has an XPS 13 2-in-1. It has a screen issue that I can't diagnose, nor fix. See pic. The bottom 80% of the screen has very small horizontal lines running side to side, that seem to slightly flicker. The top couple inches are normal.


I don't believe it's software. Drivers are updated, nothing new has been installed, no physical damage (dropping, etc). Which leads me to think it's a hardware problem.


What can I do that might help diagnose this better? And if it is hardware, what are my repair options? It was bought in Feb 2020, so it's three years old.



XPS 17, 64GB RAM, 2 4TB SSD

Link to comment
Share on other sites

Go to BIOS setup (tap "F2" while the system is showing the Dell logo at boot).  Can you reproduce the issue here?  If so, it seems to be a hardware problem and not a software problem.  Windows and system drivers are not loaded at this point.


Also, you can try this.  Power the system off fully.  Turn it on while holding the "D" key on the keyboard.  This will start a display test (the screen will flash different colors) — if you see the issue here, yet another indication that it is a hardware problem.


...Assuming that it is a hardware problem, you could try to reseat the display cable but I rather doubt that will fix anything.  Most likely, the entire display will have to be replaced.  Dell should have directions to replace the display assembly at dell.com/support.  For example, here is the one for XPS 13 9310 2-in-1 but you'll want to find the one for your specific model.


The problem will be finding a replacement display assembly.  Dell will probably sell you one for an inflated amount, but you can also check eBay, PartsPeople, and other aftermarket sites to see if they have one cheaper.  Also at dell.com/support, if you put in your machine's service tag you should be able to pull the parts list.  Having the Dell part number for the display assembly might make it easier to search for a replacement.

Apple MacBook Pro 16-inch, 2023 (personal) • Dell Precision 7560 (work) • Full specs in spoiler block below
Info posts (Dell) — Dell Precision key postsDell driver RSS feeds • Dell Fan Management — override fan behavior
Info posts (Windows) — Turbo boost toggle • The problem with Windows 11 • About Windows 10 LTSC


Apple MacBook Pro 16-inch, 2023 (personal)

  • M2 Max
    • 4 efficiency cores
    • 8 performance cores
    • 38-core Apple GPU
  • 96GB LPDDR5-6400
  • 8TB SSD
  • macOS 14 "Sonoma"
  • 16.2" 3456×2234 120 Hz mini-LED VRR display
  • Wi-Fi 6E + Bluetooth 5.3
  • 99.6Wh battery
  • 1080p webcam
  • Fingerprint reader

Also — iPhone 12 Pro 512GB, Apple Watch Series 8


Dell Precision 7560 (work)

  • Intel Xeon W-11955M ("Tiger Lake")
    • 8×2.6 GHz base, 5.0 GHz turbo, hyperthreading ("Willow Cove")
  • 64GB DDR4-3200 ECC
  • NVIDIA RTX A2000 4GB
  • Storage:
    • 512GB system drive (Micron 2300)
    • 4TB additional storage (Sabrent Rocket Q4)
  • Windows 10 Enterprise LTSC 2021
  • 15.6" 3940×2160 IPS display
  • Intel Wi-Fi AX210 (Wi-Fi 6E + Bluetooth 5.3)
  • 95Wh battery
  • 720p IR webcam
  • Fingerprint reader



  • Dell Precision 7770, 7530, 7510, M4800, M6700
  • Dell Latitude E6520
  • Dell Inspiron 1720, 5150
  • Dell Latitude CPi
Link to comment
Share on other sites

  • 2 weeks later...

As an FYI point for anyone reading this in the future...


It cost about $250 for a replacement screen, and $150 for labor. $400 to get it back to normal. A little disappointing to have it fail, especially after only three years.

XPS 17, 64GB RAM, 2 4TB SSD

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Terms of Use