Tonsai Posted April 1 Share Posted April 1 Hi! I've tried to fix it and I need help. My new/refurbished Dell XPS 9560 is a pain. Yesterday I started really using it, for videoediting w DaVinci Resolve, and the laptop switches off abruptly (as if someone would have pulled the plug from a desktop) randomly when on battery power. Battery indicator being anything from 60 to 98%. It refuses to start again while on battery, but if I plug the electricity cable in then i can start it. It has not switched off with AC adapter plugged in. The fans werent sounding much before switching off, and I generally doubt it is overheating. I ran the Diagnostics from BIOS, no issues. Battery health 96%, battery manufacturing date 6/4/2021. I also ran battery check from cmd, design capacity and full charge capacity corresponds to battery health 96%. Have updated BIOS, with Dell supportAssist ran diagnostics, checked and installed all drivers. I can find no issues. At least two of 3 switch-off events happened when i was exporting a vid. Googled, people write such stuff could be CPU or MB overheating, - but then for me it does NOT happen if i am on AC power, so I doubt its overheating.. I checked the reliability report. When DaVinci stopped working, the fault module ntdll.dll I have 16gb RAM, intel i7 (4cores) 2.80GHz, Nvidia GeForce GTX 1050 4gb which is ok for DaVinci. Can it be the battery unable to hold the charge when stressed (export is demanding)? Drivers???? I need this laptop to work; if I return it to the vendor I might not find another one here in Sweden that fits my specs. Should I ask the refurb vendor for a new battery if that's even possible? Should I live with it? Link to comment Share on other sites More sharing options...
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