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(solved, kinda) Need help - XPS 15 9510 does not turn on


serpro69

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So I have an XPS 15 9510 which does not power on.

A power button press results in a single amber blink , the keyboard lights up , display does turn on and after ~10-15 seconds the laptop shuts down.

I've checked the service manual and it does not mention anything related to a single amber blink (the "lowest code" is 1 amber 1 white)

Tried searching around the web - nada.

Anyone can help me troubleshoot this further? (Got it from Amazon. Dunno if they allow you to open it up w/o voiding warranty :/ Going to chat with them anyways, but making this thread just in case someone can give me any tips)

GitHub

 

Currently and formerly owned laptops (specs below):

Serenity                    -> Dell Precision 5560
N-1                             -> Dell Precision 5560 (my lady's)

Razor Crest              -> Lenovo ThinkPad P16 (work)
Millenium Falcon    -> Dell Precision 5530 (work)
Axiom                        -> Lenovo ThinkPad P52 (work)
Moldy Crow             -> Dell XPS 15 9550

 

Spoiler

Senenity / N-1: Dell Precision 5560
    i7-11800H CPU
    1x32 GB DDR4 2,666 MHz
    512 GB SSD
    NVIDIA T1200
    FHD+ 1920x1200
    PopOS 22.04

 

Millenium Falcon: Dell Precision 5530
    i9-8950HK CPU
    2x16 GB DDR4 2,666 MHz
    1 TB SSD
    NVIDIA Quadro P2000
    UHD 3840x2160
    Ubuntu 22.04 / Windows 10 LTSC

 

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Can't think of much to try, other than ...

  • Reset the BIOS / NVRAM by holding the power button for a long time (30+ seconds).  When I have done this in the past, the power LED will blink white a few times to indicate success.  It might not work if your BIOS had an admin password set.
  • .............Motherboard replacement.
  • Thumb Up 1

Apple MacBook Pro 16-inch, 2023 (personal) • Dell Precision 7560 (work) • Full specs in spoiler block below
Info posts (Dell) — Dell Precision key postsDell driver RSS feeds • Dell Fan Management — override fan behavior
Info posts (Windows) — Turbo boost toggle • The problem with Windows 11 • About Windows 10 LTSC

Spoiler

Apple MacBook Pro 16-inch, 2023 (personal)

  • M2 Max
    • 4 efficiency cores
    • 8 performance cores
    • 38-core Apple GPU
  • 96GB LPDDR5-6400
  • 8TB SSD
  • macOS 14 "Sonoma"
  • 16.2" 3456×2234 120 Hz mini-LED VRR display
  • Wi-Fi 6E + Bluetooth 5.3
  • 99.6Wh battery
  • 1080p webcam
  • Fingerprint reader

Also — iPhone 12 Pro 512GB, Apple Watch Series 8

 

Dell Precision 7560 (work)

  • Intel Xeon W-11955M ("Tiger Lake")
    • 8×2.6 GHz base, 5.0 GHz turbo, hyperthreading ("Willow Cove")
  • 64GB DDR4-3200 ECC
  • NVIDIA RTX A2000 4GB
  • Storage:
    • 512GB system drive (Micron 2300)
    • 4TB additional storage (Sabrent Rocket Q4)
  • Windows 10 Enterprise LTSC 2021
  • 15.6" 3940×2160 IPS display
  • Intel Wi-Fi AX210 (Wi-Fi 6E + Bluetooth 5.3)
  • 95Wh battery
  • 720p IR webcam
  • Fingerprint reader

 

Previous

  • Dell Precision 7530, 7510, M4800, M6700
  • Dell Latitude E6520
  • Dell Inspiron 1720, 5150
  • Dell Latitude CPi
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Poking around, I found a reference to single amber blink indicating failed BIOS update.  (This was in reference to a desktop XPS, though.)  Did you happen to update the BIOS before this happened?

Apple MacBook Pro 16-inch, 2023 (personal) • Dell Precision 7560 (work) • Full specs in spoiler block below
Info posts (Dell) — Dell Precision key postsDell driver RSS feeds • Dell Fan Management — override fan behavior
Info posts (Windows) — Turbo boost toggle • The problem with Windows 11 • About Windows 10 LTSC

Spoiler

Apple MacBook Pro 16-inch, 2023 (personal)

  • M2 Max
    • 4 efficiency cores
    • 8 performance cores
    • 38-core Apple GPU
  • 96GB LPDDR5-6400
  • 8TB SSD
  • macOS 14 "Sonoma"
  • 16.2" 3456×2234 120 Hz mini-LED VRR display
  • Wi-Fi 6E + Bluetooth 5.3
  • 99.6Wh battery
  • 1080p webcam
  • Fingerprint reader

Also — iPhone 12 Pro 512GB, Apple Watch Series 8

 

Dell Precision 7560 (work)

  • Intel Xeon W-11955M ("Tiger Lake")
    • 8×2.6 GHz base, 5.0 GHz turbo, hyperthreading ("Willow Cove")
  • 64GB DDR4-3200 ECC
  • NVIDIA RTX A2000 4GB
  • Storage:
    • 512GB system drive (Micron 2300)
    • 4TB additional storage (Sabrent Rocket Q4)
  • Windows 10 Enterprise LTSC 2021
  • 15.6" 3940×2160 IPS display
  • Intel Wi-Fi AX210 (Wi-Fi 6E + Bluetooth 5.3)
  • 95Wh battery
  • 720p IR webcam
  • Fingerprint reader

 

Previous

  • Dell Precision 7530, 7510, M4800, M6700
  • Dell Latitude E6520
  • Dell Inspiron 1720, 5150
  • Dell Latitude CPi
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Share on other sites

nope, not to my knowledge at least

GitHub

 

Currently and formerly owned laptops (specs below):

Serenity                    -> Dell Precision 5560
N-1                             -> Dell Precision 5560 (my lady's)

Razor Crest              -> Lenovo ThinkPad P16 (work)
Millenium Falcon    -> Dell Precision 5530 (work)
Axiom                        -> Lenovo ThinkPad P52 (work)
Moldy Crow             -> Dell XPS 15 9550

 

Spoiler

Senenity / N-1: Dell Precision 5560
    i7-11800H CPU
    1x32 GB DDR4 2,666 MHz
    512 GB SSD
    NVIDIA T1200
    FHD+ 1920x1200
    PopOS 22.04

 

Millenium Falcon: Dell Precision 5530
    i9-8950HK CPU
    2x16 GB DDR4 2,666 MHz
    1 TB SSD
    NVIDIA Quadro P2000
    UHD 3840x2160
    Ubuntu 22.04 / Windows 10 LTSC

 

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You can try this.  This is supposed to start a BIOS recovery tool where you can do things like reset the NVRAM or flash a different BIOS image.

(I've never actually tried using this before, but if it does happen to work then it might be the starting point to get somewhere else.)

 

https://www.dell.com/support/kbdoc/en-us/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet

 

Under "How do I start the BIOS recovery on a Dell computer?":

The procedure on laptops appears to be, shut the system down and disconnect everything, including the AC adapter.  Then, hold "Ctrl" and "Esc" on the keyboard, and while doing that, connect the AC adapter.

Apple MacBook Pro 16-inch, 2023 (personal) • Dell Precision 7560 (work) • Full specs in spoiler block below
Info posts (Dell) — Dell Precision key postsDell driver RSS feeds • Dell Fan Management — override fan behavior
Info posts (Windows) — Turbo boost toggle • The problem with Windows 11 • About Windows 10 LTSC

Spoiler

Apple MacBook Pro 16-inch, 2023 (personal)

  • M2 Max
    • 4 efficiency cores
    • 8 performance cores
    • 38-core Apple GPU
  • 96GB LPDDR5-6400
  • 8TB SSD
  • macOS 14 "Sonoma"
  • 16.2" 3456×2234 120 Hz mini-LED VRR display
  • Wi-Fi 6E + Bluetooth 5.3
  • 99.6Wh battery
  • 1080p webcam
  • Fingerprint reader

Also — iPhone 12 Pro 512GB, Apple Watch Series 8

 

Dell Precision 7560 (work)

  • Intel Xeon W-11955M ("Tiger Lake")
    • 8×2.6 GHz base, 5.0 GHz turbo, hyperthreading ("Willow Cove")
  • 64GB DDR4-3200 ECC
  • NVIDIA RTX A2000 4GB
  • Storage:
    • 512GB system drive (Micron 2300)
    • 4TB additional storage (Sabrent Rocket Q4)
  • Windows 10 Enterprise LTSC 2021
  • 15.6" 3940×2160 IPS display
  • Intel Wi-Fi AX210 (Wi-Fi 6E + Bluetooth 5.3)
  • 95Wh battery
  • 720p IR webcam
  • Fingerprint reader

 

Previous

  • Dell Precision 7530, 7510, M4800, M6700
  • Dell Latitude E6520
  • Dell Inspiron 1720, 5150
  • Dell Latitude CPi
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Share on other sites

Weird thing is. When it's connected to power adapter - it takes very long time to "turn on" (the keyboard backlight), like I need to hold power button for half a minute or so.
When it's on battery it (keyboard) lights up almost immediately. 

 

The amber blink also seems random. Sometimes it blinks once, sometimes it doesn't.

 

Contacted Amazon and they're saying to send it back to them. Which is OK. But I need to find out if their warranty terms allow me to take out the ssd to back stuff up - that's the most important part here.

But I'll try the bios recovery thingy while I wait anyways. Thanks for the tips :)

GitHub

 

Currently and formerly owned laptops (specs below):

Serenity                    -> Dell Precision 5560
N-1                             -> Dell Precision 5560 (my lady's)

Razor Crest              -> Lenovo ThinkPad P16 (work)
Millenium Falcon    -> Dell Precision 5530 (work)
Axiom                        -> Lenovo ThinkPad P52 (work)
Moldy Crow             -> Dell XPS 15 9550

 

Spoiler

Senenity / N-1: Dell Precision 5560
    i7-11800H CPU
    1x32 GB DDR4 2,666 MHz
    512 GB SSD
    NVIDIA T1200
    FHD+ 1920x1200
    PopOS 22.04

 

Millenium Falcon: Dell Precision 5530
    i9-8950HK CPU
    2x16 GB DDR4 2,666 MHz
    1 TB SSD
    NVIDIA Quadro P2000
    UHD 3840x2160
    Ubuntu 22.04 / Windows 10 LTSC

 

Link to comment
Share on other sites

Same behavior trying to enter bios recovery - keyboard lights up, black screen, then the whole thing shuts down. 

I guess this means a motherboard replacement....

GitHub

 

Currently and formerly owned laptops (specs below):

Serenity                    -> Dell Precision 5560
N-1                             -> Dell Precision 5560 (my lady's)

Razor Crest              -> Lenovo ThinkPad P16 (work)
Millenium Falcon    -> Dell Precision 5530 (work)
Axiom                        -> Lenovo ThinkPad P52 (work)
Moldy Crow             -> Dell XPS 15 9550

 

Spoiler

Senenity / N-1: Dell Precision 5560
    i7-11800H CPU
    1x32 GB DDR4 2,666 MHz
    512 GB SSD
    NVIDIA T1200
    FHD+ 1920x1200
    PopOS 22.04

 

Millenium Falcon: Dell Precision 5530
    i9-8950HK CPU
    2x16 GB DDR4 2,666 MHz
    1 TB SSD
    NVIDIA Quadro P2000
    UHD 3840x2160
    Ubuntu 22.04 / Windows 10 LTSC

 

Link to comment
Share on other sites

Initiated a return with Amazon. Weird issue, but I can't solve it, so...

GitHub

 

Currently and formerly owned laptops (specs below):

Serenity                    -> Dell Precision 5560
N-1                             -> Dell Precision 5560 (my lady's)

Razor Crest              -> Lenovo ThinkPad P16 (work)
Millenium Falcon    -> Dell Precision 5530 (work)
Axiom                        -> Lenovo ThinkPad P52 (work)
Moldy Crow             -> Dell XPS 15 9550

 

Spoiler

Senenity / N-1: Dell Precision 5560
    i7-11800H CPU
    1x32 GB DDR4 2,666 MHz
    512 GB SSD
    NVIDIA T1200
    FHD+ 1920x1200
    PopOS 22.04

 

Millenium Falcon: Dell Precision 5530
    i9-8950HK CPU
    2x16 GB DDR4 2,666 MHz
    1 TB SSD
    NVIDIA Quadro P2000
    UHD 3840x2160
    Ubuntu 22.04 / Windows 10 LTSC

 

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Share on other sites

  • serpro69 changed the title to (solved, kinda) Need help - XPS 15 9510 does not turn on

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