Official Clevo X170KM-G Thread

[strijrator]

Hi @Teo

 

Thank you for taking the time to try to help me

 

Sorry to ask, is this like a second hand laptop? Had windows installed already?

 

Yes, I bought it from Ebay. My laptop has the same CAE logo on the top that I saw from your earlier post in this thread. It did have windows 11 installed already, but I reinstalled windows using my own windows 10 21h2 ISO.

 

By the looks how you describe your system behavior kind of feels like the GPU might be the culprit (getting bad) or could be just bad drivers.

 

I am running the Nvidia drivers from early September. I also installed that driver using NVcleaninstall. Maybe I should try installing the driver officially through Nvidia's website. NVcleaninstall might have removed something important from the driver, but I doubt it since the laptop abruptly shuts down with no freezing or bsod. Other forum members (Sergey Muratov) pointed out that the shutdowns were a problem with the EC and that XMG fixed it in their latest EC version.

 

- I think it might not be, it wasn't on my case, I could pretty much run anything without issues, has it flaws I can’t deny it. But who knows.

 

I am running out of ideas and I have a feeling either the Control Center or EC are causing the shut downs. I will test this over the weekend, so I'll keep you updated.

 

the original EC had not issues on my laptop, worst is that I one time flashed the latest XMG 1.09 Bios to my laptop without updating the EC and it was running normal. I later did upgrade it which also didn’t see any difference or effect but I think this should be update it together.

 

Do you think keeping my Origin bios but installing XMG's latest EC will cause issues? Will having a bios from one vendor and EC from another vendor cause problems?

 

- yes is kind of crazy, but I think if you get a 2nd hand laptop it might come with a lot issues(just my thoughts) where previous owners might had pushed this laptop to the limits, on my case my laptop was almost new (casing and motherboard), got only GPU and CPU 2nd hand from good sellers, luckily they were good. 

 

Like I said earlier, I bought mine from Ebay this is the link: https://www.ebay.com/itm/317245276873?

The laptop was in very good condition, almost new like you said. 

 

- Never got those, I don’t think I ever had any issues with “native PCIE” I have use the laptop on its default settings plus my own settings.

 

Interesting. I wonder if the native PCIE errors are from my 2 ssds that are installed or the GPU. I looked up the WHEA error online and a lot of people who had the same issue were using an 11th gen cpu.

 

I see so there is still some other issues. I hope you can clear up all of them one by one. Try maybe using Intel Graphics “Iris”? Run some games if it does, can be enable with the unlocked menu, see if does crash, I don’t know how powerful is that built in Intel graphic, if it can run the same games you have. I would also try running some MATS/ MODS MEMORY test for the GPU if there is anything wrong with the GPU. There a lot of videos on YouTube explaining how to run that software.

 

Thanks for the recommendation. I'll have to check out the GPU test since I have not heard of it before.

 

 

Since you are using XMG bios instead of Origin bios, did you install drivers from XMG or did you still install drivers from Origin? The hardware is the same between the XMG variant and the Origin variant, right?

 

Thank you again for the response and help!

[Teo]

Hi @strijrator

 

I see so your laptop conditions where kind of similar to mine when acquiring it.

I also have use the latest NVIDIA driver with NVcleaninstall, so I think it shouldn’t be the issue either. 

 

About updating the EC alone without the Bios is something I have never tried, I am not sure how will this affect the laptop operation and system, but it could be a good place to start and see if that can fix your issue. By the way I have downgrade it my laptop to older bios version with original EC version and I had no issues.
 

About the drivers I am using XMG ones, you did mention as well that some people had problems with the other SSD slot populated with 11th gen CPU, in my case I am only using one SSD 2TB (on pcie4.0 port the one that is separated from the rest) I haven’t yet got other SSD slots populated, I am only use external hard drive for saving data, maybe trying to remove them one by one could show us if is a bad slot or SSD connected. Wondering if is hardware conflict? Have you also tried unplugging almost all devices on your laptop and running with few plugged ? 

I think definitely we will find out what’s wrong with the laptop. 
 

(Sorry if I am already mentioning some troubleshoot that you have already tried, just ignore it)

[strijrator]

Thank you for the tips @Teo

 

About the drivers I am using XMG ones, you did mention as well that some people had problems with the other SSD slot populated with 11th gen CPU, in my case I am only using one SSD 2TB (on pcie4.0 port the one that is separated from the rest) I haven’t yet got other SSD slots populated, I am only use external hard drive for saving data, maybe trying to remove them one by one could show us if is a bad slot or SSD connected. Wondering if is hardware conflict? Have you also tried unplugging almost all devices on your laptop and running with few plugged ?

 

This is interesting. I will have to try removing my ssd that has data (not OS) on it. I might even try unplugging my mouse, which is the only other device I have connected to the laptop.

 

I think definitely we will find out what’s wrong with the laptop. 

 

Indeed. It will be interesting to see if all this testing will reveal the problem.

 

(Sorry if I am already mentioning some troubleshoot that you have already tried, just ignore it)

 

No worries I appreciate your help 👍

 

I should also mention that I used a program called Snappy Driver Installer Origin to install all of my drivers except the ones provided on Origin’s website. Maybe it installed a conflicting driver that is causing the shut downs.