Asus Z13 Flow stuck pixels

[cylix]

Hi guys, after 6 months of use my screen on the Z13 got some stuck pixel, (pixels?) in the middle of screen. Tried some repair tips like JScreenFix website  and put some pressure on the screen but with no succes. 😐. Now i think i need to try and RMA it with Asus, but they i think they are not repairing it if its only a pixel. Need to be like 2 or 3. Right now i dont know exactly how many are there. So what do you think, is here more then 1 pixel? Are they grouped?

 

 

[Aaron44126]

That looks like more than one pixel to me, but with the low sharpness it is hard to tell for sure.  Some options to check:

 

Get out an image editor that lets you mark a single pixel.  Put it at 100% zoom and see how many you can place without being able to see them.  I use Paint.net and the pencil tool, which will color a single pixel on the image.  You can scroll the image to move your markings into and out of the dead pixel spot.

 

If you have a camera with "macro mode" (I'm thinking a real digital camera or a decent point-and-shoot camera, not a phone camera) then you should be able to take an in-focus up-close image of the screen where you can actually see the individual pixels.  Use a light background so that the boundaries between pixels can be seen easily.  Then you can just count them, and even send it along to Asus for your RMA.

 

(I had a group of six stuck pixels in a Precision 7770 earlier this year.  Been through this 😕)

[cylix]

On 12/1/2023 at 9:36 PM, Aaron44126 said:

That looks like more than one pixel to me, but with the low sharpness it is hard to tell for sure.  Some options to check:

 

Get out an image editor that lets you mark a single pixel.  Put it at 100% zoom and see how many you can place without being able to see them.  I use Paint.net and the pencil tool, which will color a single pixel on the image.  You can scroll the image to move your markings into and out of the dead pixel spot.

 

If you have a camera with "macro mode" (I'm thinking a real digital camera or a decent point-and-shoot camera, not a phone camera) then you should be able to take an in-focus up-close image of the screen where you can actually see the individual pixels.  Use a light background so that the boundaries between pixels can be seen easily.  Then you can just count them, and even send it along to Asus for your RMA.

 

(I had a group of six stuck pixels in a Precision 7770 earlier this year.  Been through this 😕)

Thx for the help, i did another photo with a Smartphone with macro and now it looks like is only one pixel? If so i can forget about the RMA from Asus 😑

[Aaron44126]

Yeah, that stinks, looks like a single pixel 😕

I guess it just showed bright against the dark background in your photo above.

 

You can ask Asus but they probably have a policy regarding how many stuck pixels warrant a warranty replacement of the display panel.  (Maybe unless the system is brand new, they'd be willing to swap it out for different unit, but you said you've had it for a few months now.)

 

It might be possible to source a panel aftermarket but I've never found an aftermarket company/source that was willing to commit to zero pixel issues, so no telling what you'd get.  (I myself would be willing to pay a little extra to ensure a panel with no defects!)

 

There are lots of "tricks" to try to jog a stuck pixel into working properly again (pressure, animations you can run), but I have never had success with any of these.

[cylix]

Yeah i tried the animations and to put pressure but no dice. I gave the laptop to my brother, he had an old HP 360 Envy so the Flow will be a nice upgrade and the stuck pixel doesnt worry him😀