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Asus Z13 Flow stuck pixels


cylix

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Hi guys, after 6 months of use my screen on the Z13 got some stuck pixel, (pixels?) in the middle of screen. Tried some repair tips like JScreenFix website  and put some pressure on the screen but with no succes. 😐. Now i think i need to try and RMA it with Asus, but they i think they are not repairing it if its only a pixel. Need to be like 2 or 3. Right now i dont know exactly how many are there. So what do you think, is here more then 1 pixel? Are they grouped?

 

 

Pixel 2.jpg

pixel1.jpg

Pixel.jpg

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That looks like more than one pixel to me, but with the low sharpness it is hard to tell for sure.  Some options to check:

 

Get out an image editor that lets you mark a single pixel.  Put it at 100% zoom and see how many you can place without being able to see them.  I use Paint.net and the pencil tool, which will color a single pixel on the image.  You can scroll the image to move your markings into and out of the dead pixel spot.

 

If you have a camera with "macro mode" (I'm thinking a real digital camera or a decent point-and-shoot camera, not a phone camera) then you should be able to take an in-focus up-close image of the screen where you can actually see the individual pixels.  Use a light background so that the boundaries between pixels can be seen easily.  Then you can just count them, and even send it along to Asus for your RMA.

 

(I had a group of six stuck pixels in a Precision 7770 earlier this year.  Been through this 😕)

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On 12/1/2023 at 9:36 PM, Aaron44126 said:

That looks like more than one pixel to me, but with the low sharpness it is hard to tell for sure.  Some options to check:

 

Get out an image editor that lets you mark a single pixel.  Put it at 100% zoom and see how many you can place without being able to see them.  I use Paint.net and the pencil tool, which will color a single pixel on the image.  You can scroll the image to move your markings into and out of the dead pixel spot.

 

If you have a camera with "macro mode" (I'm thinking a real digital camera or a decent point-and-shoot camera, not a phone camera) then you should be able to take an in-focus up-close image of the screen where you can actually see the individual pixels.  Use a light background so that the boundaries between pixels can be seen easily.  Then you can just count them, and even send it along to Asus for your RMA.

 

(I had a group of six stuck pixels in a Precision 7770 earlier this year.  Been through this 😕)

Thx for the help, i did another photo with a Smartphone with macro and now it looks like is only one pixel? If so i can forget about the RMA from Asus 😑Screenshot_20231201_133553_WhatsApp.thumb.jpg.d557384e6c14d7b8f0ae97bf77981b33.jpg

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Asus Zephyrus G15 (Ryzen 9 6900HS + RTX3080)

 

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Yeah, that stinks, looks like a single pixel 😕

I guess it just showed bright against the dark background in your photo above.

 

You can ask Asus but they probably have a policy regarding how many stuck pixels warrant a warranty replacement of the display panel.  (Maybe unless the system is brand new, they'd be willing to swap it out for different unit, but you said you've had it for a few months now.)

 

It might be possible to source a panel aftermarket but I've never found an aftermarket company/source that was willing to commit to zero pixel issues, so no telling what you'd get.  (I myself would be willing to pay a little extra to ensure a panel with no defects!)

 

There are lots of "tricks" to try to jog a stuck pixel into working properly again (pressure, animations you can run), but I have never had success with any of these.

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Apple MacBook Pro 16-inch, 2023 (personal) • Dell Precision 7560 (work) • Full specs in spoiler block below
Info posts (Dell) — Dell Precision key postsDell driver RSS feeds • Dell Fan Management — override fan behavior
Info posts (Windows) — Turbo boost toggle • The problem with Windows 11 • About Windows 10 LTSC

Spoiler

Apple MacBook Pro 16-inch, 2023 (personal)

  • M2 Max
    • 4 efficiency cores
    • 8 performance cores
    • 38-core Apple GPU
  • 96GB LPDDR5-6400
  • 8TB SSD
  • macOS 14 "Sonoma"
  • 16.2" 3456×2234 120 Hz mini-LED VRR display
  • Wi-Fi 6E + Bluetooth 5.3
  • 99.6Wh battery
  • 1080p webcam
  • Fingerprint reader

Also — iPhone 12 Pro 512GB, Apple Watch Series 8

 

Dell Precision 7560 (work)

  • Intel Xeon W-11955M ("Tiger Lake")
    • 8×2.6 GHz base, 5.0 GHz turbo, hyperthreading ("Willow Cove")
  • 64GB DDR4-3200 ECC
  • NVIDIA RTX A2000 4GB
  • Storage:
    • 512GB system drive (Micron 2300)
    • 4TB additional storage (Sabrent Rocket Q4)
  • Windows 10 Enterprise LTSC 2021
  • 15.6" 3940×2160 IPS display
  • Intel Wi-Fi AX210 (Wi-Fi 6E + Bluetooth 5.3)
  • 95Wh battery
  • 720p IR webcam
  • Fingerprint reader

 

Previous

  • Dell Precision 7530, 7510, M4800, M6700
  • Dell Latitude E6520
  • Dell Inspiron 1720, 5150
  • Dell Latitude CPi
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Yeah i tried the animations and to put pressure but no dice. I gave the laptop to my brother, he had an old HP 360 Envy so the Flow will be a nice upgrade and the stuck pixel doesnt worry him😀

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Asus Zephyrus G15 (Ryzen 9 6900HS + RTX3080)

 

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