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Quadra RTX3000 + Intel HD4000 Windows 11 issue.


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Hi,

 

After installed 3DMark on Alienware m18x r2 with Windows 11 3Dmark crashed with blue  screen. It was not only my problem:

The same dxgmms1.sys failed.

 

I checked it and problem is not on Quadra RTX but on Intel HD4000 graphic. I tried to turn off HD4000 in Device Meneger and 3DMark started, but not working. If I start with turned off HD4000 and after start turn on HD4000, 3Dmark works. 

 

Cyberpunk77 and few new games crash too, but if I turn off HD4000 games not start. 

 

What can I do ?? I prefer Win 11.

 

I haven't problems with another GPU in PEG mode.

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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I tried few drivers. Alienware, Dell, Microsoft, Intel and other. Still problem with HD4000 graphic

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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From advanced graphics, disable gpu scaling. It doesn't play well with our systems. Had a post about this issue a while back

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Alienware M18x R2

i7 3720qm -> i7 3940XM

Dual 7970m -> 980m SLI -> HP Quadro RTX 3000

 

Alienware 17 R1

4710MQ

880M GTX -> PNY Quadro RTX 3000

 

HP 8570w

i7 3820qm

Quadro K2000M

 

HP DV6000

T72000 -> T9500

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1 hour ago, Jerryzago said:

From advanced graphics, disable gpu scaling.

I will try, Thank you.

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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On 7/13/2024 at 7:15 PM, Jerryzago said:

advanced graphics, disable gpu scaling.

I tried to find it but don't know where it can be but if you talk about hardware scheduling scaling in Windows/System/Display it is turn off. Nothing change. 

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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2 hours ago, emcze said:

I tried to find it but don't know where it can be but if you talk about hardware scheduling scaling in Windows/System/Display it is turn off. Nothing change. 

System

Display settings

Graphics settings

Disable 

- Reduce letancy and improve performance 

 

Reboot and test again.

Had the same issue after a windows 10 update and thought my GPU was bad. Switched to windows 11 and still the same problem. I also disabled iGPU and everything was going too slow. That setting saved me lots of troubleshooting 

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Alienware M18x R2

i7 3720qm -> i7 3940XM

Dual 7970m -> 980m SLI -> HP Quadro RTX 3000

 

Alienware 17 R1

4710MQ

880M GTX -> PNY Quadro RTX 3000

 

HP 8570w

i7 3820qm

Quadro K2000M

 

HP DV6000

T72000 -> T9500

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1 hour ago, Jerryzago said:

System

Display settings

Graphics settings

Disable 

- Reduce letancy and improve performance 

 

Both of this I have disabled:

image.png.1e3e711f8a2db8f55249ae00abe713d9.png

 

 

Here on my computer in Polish 🙂 

 

image.thumb.png.f71d0b92da6aa36695c4ab449edc19be.png

 

Without result. 

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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2 hours ago, emcze said:

 

Both of this I have disabled:

image.png.1e3e711f8a2db8f55249ae00abe713d9.png

 

 

Here on my computer in Polish 🙂 

 

image.thumb.png.f71d0b92da6aa36695c4ab449edc19be.png

 

Without result. 

Then that is bad. Hope you trace the error. Maybe uninstall that overclocking program. I literally had the same error and it went away after disabling these two settings.

Alienware M18x R2

i7 3720qm -> i7 3940XM

Dual 7970m -> 980m SLI -> HP Quadro RTX 3000

 

Alienware 17 R1

4710MQ

880M GTX -> PNY Quadro RTX 3000

 

HP 8570w

i7 3820qm

Quadro K2000M

 

HP DV6000

T72000 -> T9500

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1 hour ago, Jerryzago said:

Then that is bad.

 

I played with driver. Now I use win64_15.33.53.5161 and now can start 3Dmark without BSOD. My Windows 11 forced driver from 2015, now I have driver from 2020.

 

https://www.intel.com/content/www/us/en/download/18606/intel-graphics-driver-for-windows-15-33.html 

 

 

  • Thanks 2

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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Hmmm... I don't know what I done but Shadow of the Tomb Rider works again and with DLSS settings on Ultra give me 60 FPS. 

 

Cyberpunk with DLSS and Raytracing works perfect. 

 

I only changed driver for HD and RTX, maybe it was problem. 

 

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Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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Last question. 

 

Why I don't have PhysX here:

 

image.gif.5413f3666175cce0418be4c72278ac25.gif

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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In Nvidia control panel I chose Quadro RTX 3000 for PhysX

 

 image.png.ec50c3c00c43609662ae9d6e04bfef10.png

 

and I activated "show physx visual indicator" . 

 

in game I still have PhysX > CPU 

 

image.thumb.png.1a72a0abc5f7e119391737cf0049bb40.png

 

Why not GPU ??

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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@emcze, I would reinstall the driver using NVCleanStall, where you can select and load PhysX during setup. Maybe this will solve this problem

Alienware M18x R2: i7-3920XM @4.7 GHz / 24GB DDR3-2133 /  Quadro P4000 Oc`d

upgraded from: Tesla M6 Oc`d

Alienware M18x R2: i7-3720QM / 16GB DDR3L-1600 /  Quadro M3000M

Alienware 17 R1: i7-4710MQ / 16GB DDR3L-1600 /  Quadro M3000M

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1 hour ago, Maks0098 said:

reinstall the driver using NVCleanStall

 

I done it with PhysX selected, still the same. 

 

Will try one more time 🙂

 

I afraid that I can break something because now all game works. Old and newest. 

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Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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31 minutes ago, panda_zzz said:

Maybe it's a problem with the game itself.

 

Hi,

 

No, the same problems was with

Shadow of the Tomb Raider - crashed at start

Once Human - crashed at start

3DMark - crashed at start

Hitman 3 - crashed at start

 

Now all games works but PhysiX is from CPU. 

 

@Jerryzago Which version of Nvidia drivers are you using?

 

 

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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6 hours ago, Maks0098 said:

I would reinstall the driver using NVCleanStall, where you can select and load PhysX during setup

 

I run DDU and PhysX is unselect to remove. It means that PhysX driver is not present in my system. Try to install

 

EDIT:

 

I use this option :

 

image.thumb.png.3c8faea18da7c8a15af9e0052085bb64.png

 

PhysX files were prepared:

 

Zrzutekranu2024-07-16210955.thumb.png.8ce8fb1a1af11feba63702eba5bcb5fb.png

 

... still without PhysX 

Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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PhysX issue SOLVED !!!

 

I download NVIDIA PhysX System Software from here :

 

https://www.nvidia.com/en-us/drivers/physx/physx-9-23-1019-driver/

 

and installed. 

 

Now I have :

 

image.gif.02199f973662c854743912205be4c96b.gif

 

 

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Alienware M18X R2 - i7-3940XM@4.5Ghz - Quadro RTX 3000

Alienware M17X R4 - i7-3740QM - Quadro P4000

Alienware M17X R4 - i7-3610QM - Quadro P4000

Alienware 13 R3 - i7-7700HQ - GTX 1050Ti

 

 

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13 hours ago, emcze said:

 

@Jerryzago Which version of Nvidia drivers are you using?

I am using Nvidia 551.23 DCH and 10.18.10.4252 (from 2015) for Intel on my M18x R2. Physx is there, because like you, I installed it from Nvidias external Package.

Στιγμιότυπο οθόνης 2024-07-17 100222.png

  • Thanks 1

Alienware M18x R2

i7 3720qm -> i7 3940XM

Dual 7970m -> 980m SLI -> HP Quadro RTX 3000

 

Alienware 17 R1

4710MQ

880M GTX -> PNY Quadro RTX 3000

 

HP 8570w

i7 3820qm

Quadro K2000M

 

HP DV6000

T72000 -> T9500

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