Dell Pro Max 18 Plus Bottom Cover WITH Latch

[ProMax18]

Did anyone who purchased a Dell Pro Max 18 Plus receive the tool-less bottom cover with the latch shown in the attached picture?

[yslalan]

You need to order with the option "quick access bottom door"; otherwise, you won't receive this.

 

My PM16P comes with this quick-access door.

[Easa]

I have ordered it with the bottom door option and I have still received the standard, non-latch version ... 😄

[ProMax18]

When you order the Dell Pro Max 18 Plus, the latch is not an option, and it is set to the default. There is no optional "Chassis Options" when ordering the 18" version shown in the attached picture for the 16" display.

[ProMax18]

Has anyone received a Dell Pro Max 18 Plus with the door latch on the bottom cover? If not, Dell is being deceptive showing us the unit with the latch and not providing us with the latch on the bottom cover.

[AL123]

On 1/12/2026 at 8:31 PM, ProMax18 said:

Has anyone received a Dell Pro Max 18 Plus with the door latch on the bottom cover? If not, Dell is being deceptive showing us the unit with the latch and not providing us with the latch on the bottom cover.

Yeh I think the issue is the configurator 

 

all of units we ordered have the quick access bottom door, it wasn’t easy to tell from the quotes initially.

 

On the Uk configurator it is listed under chassis options as 

 

Dell Pro Max 18 Plus Quick Access Bottom Door
 

 

[ProMax18]

Yeh I think the issue is the configurator 

all of units we ordered have the quick access bottom door, it wasn’t easy to tell from the quotes initially.

On the Uk configurator it is listed under chassis options as 

Dell Pro Max 18 Plus Quick Access Bottom Door

 

The U.S. configurator does not include a Chassis Option, and it is presumed that the latch is standard and that all laptops have it, since it is pictured with the latch.

 

 

Dell said they are shipping laptops with the latch, but they can't send me one because they are backordered. They offered to either refund me for the cost of the cover or send me a new laptop with the latch. Now, does that make any sense? WTF!

 

Also, if Dell is shipping the laptops with the latch, I can't find anyone who has received one with the latch.

[AL123]

6 hours ago, ProMax18 said:

Yeh I think the issue is the configurator 

all of units we ordered have the quick access bottom door, it wasn’t easy to tell from the quotes initially.

On the Uk configurator it is listed under chassis options as 

Dell Pro Max 18 Plus Quick Access Bottom Door

 

The U.S. configurator does not include a Chassis Option, and it is presumed that the latch is standard and that all laptops have it, since it is pictured with the latch.

 

 

Dell said they are shipping laptops with the latch, but they can't send me one because they are backordered. They offered to either refund me for the cost of the cover or send me a new laptop with the latch. Now, does that make any sense? WTF!

 

Also, if Dell is shipping the laptops with the latch, I can't find anyone who has received one with the latch.

Weird I thought they all came from the same China factory, we have ~ 100 units in the UK with the quick access panel including my own and not had any problems with recent orders with the quick access base. 
 

Really handy that for basic upgrades/ troubleshooting staff have just one screw to remove (first time to allow latch to be used)

 

where as the old precision laptops really needed an ifixit kit in each office to allow them to carefully remove the base.