i.bakar Posted July 17, 2022 Share Posted July 17, 2022 well i got a tracking ball mouse the Logitech ergo 575 2 years ago and it was working fine , but since i did the 21H2 windows update , the mouse keep disconnecting if i didn't use it for 5 seconds which is very annoying! i did my research and found a few videos and articles with a few solutions as listed below : - remove the power saving option for the Bluetooth in the device manager under the human interface section ( didn't work ) - covert the Bluetooth support service to automatic in the services ( didn't work) - removing ( let this device turn off to save power ) in the device manager for every single item i found in the device manager ( didn't work ) - in the advanced power plan , turn USB selective support to disable on power and battery ( didn't work ) i thought maybe the mouse is defective so i installed an older copy of windows that i had on a USB drive the 1903 to test it and the mouse works fine ! but of course as soon as the windows update, the same issue starts again !! so i don't know what else i can do any advice ? Alienware M18X R1, i7 2960XM @ 4.4Ghz, Nvidia GTX 880M SLI , 32GB RAM , samsung 840pro + samsung 860evo ( THE BEST I EVER HAVE) Alienware Area-51M R1, i9 9900K @ 5.1Ghz, Nvidia RTX 2080, 64GB RAM, samsung 980 Pro( LOVELY MACHINE WITH BAD BIOS ) Alienware 18 , I7 4930MX @ 4.2Ghz , GTX 980M SLI, 32GB RAM ( MAY REST IN PEACE) (CAME BACK TO LIFE) Link to comment Share on other sites More sharing options...
K4sum1 Posted July 18, 2022 Share Posted July 18, 2022 What Bluetooth device do you use? You might want to get the manufacturer driver for it. Precision M4800 - i7 4810MQ, 32GB RAM, Nvidia Quadro M2200 Thinkpad T430 - i7 3630QM, 16GB RAM, Intel HD 4000, 1080p display mod Main PC - AMD Ryzen 9 5950X, 64GB RAM, RTX 2080 Ti Link to comment Share on other sites More sharing options...
i.bakar Posted July 18, 2022 Author Share Posted July 18, 2022 1 hour ago, K4sum1 said: What Bluetooth device do you use? You might want to get the manufacturer driver for it. im using laptop Bluetooth connection which i believe is killer AX1550 and i already have the driver for it Alienware M18X R1, i7 2960XM @ 4.4Ghz, Nvidia GTX 880M SLI , 32GB RAM , samsung 840pro + samsung 860evo ( THE BEST I EVER HAVE) Alienware Area-51M R1, i9 9900K @ 5.1Ghz, Nvidia RTX 2080, 64GB RAM, samsung 980 Pro( LOVELY MACHINE WITH BAD BIOS ) Alienware 18 , I7 4930MX @ 4.2Ghz , GTX 980M SLI, 32GB RAM ( MAY REST IN PEACE) (CAME BACK TO LIFE) Link to comment Share on other sites More sharing options...
K4sum1 Posted July 18, 2022 Share Posted July 18, 2022 Just now, i.bakar said: im using laptop Bluetooth connection which i believe is killer AX1550 and i already have the driver for it Try finding a newer driver Precision M4800 - i7 4810MQ, 32GB RAM, Nvidia Quadro M2200 Thinkpad T430 - i7 3630QM, 16GB RAM, Intel HD 4000, 1080p display mod Main PC - AMD Ryzen 9 5950X, 64GB RAM, RTX 2080 Ti Link to comment Share on other sites More sharing options...
i.bakar Posted July 18, 2022 Author Share Posted July 18, 2022 26 minutes ago, K4sum1 said: Try finding a newer driver i di try 2 drivers the older one and the latest one . plus this is happening on 3 different computers all of them has 3 different Bluetooth devices. Alienware M18X R1, i7 2960XM @ 4.4Ghz, Nvidia GTX 880M SLI , 32GB RAM , samsung 840pro + samsung 860evo ( THE BEST I EVER HAVE) Alienware Area-51M R1, i9 9900K @ 5.1Ghz, Nvidia RTX 2080, 64GB RAM, samsung 980 Pro( LOVELY MACHINE WITH BAD BIOS ) Alienware 18 , I7 4930MX @ 4.2Ghz , GTX 980M SLI, 32GB RAM ( MAY REST IN PEACE) (CAME BACK TO LIFE) Link to comment Share on other sites More sharing options...
i.bakar Posted July 19, 2022 Author Share Posted July 19, 2022 no one have this issue ? Alienware M18X R1, i7 2960XM @ 4.4Ghz, Nvidia GTX 880M SLI , 32GB RAM , samsung 840pro + samsung 860evo ( THE BEST I EVER HAVE) Alienware Area-51M R1, i9 9900K @ 5.1Ghz, Nvidia RTX 2080, 64GB RAM, samsung 980 Pro( LOVELY MACHINE WITH BAD BIOS ) Alienware 18 , I7 4930MX @ 4.2Ghz , GTX 980M SLI, 32GB RAM ( MAY REST IN PEACE) (CAME BACK TO LIFE) Link to comment Share on other sites More sharing options...
Meaker Posted July 23, 2022 Share Posted July 23, 2022 Bluetooth is usually based on the wifi card these days, make sure you turn off power management on it too. Sager NP9877 Hybrid Watercooled setup, D5 pump with dual 140MM fans integrated into custom stand. All controlled via temp outputs from GPU and CPU. 17.3" 1440p 120Hz display + 32" 4k MSI IPS 160Hz display 9900KS @ 4.8Ghz (47x102Mhz) All core, delid with rockit IHS, liquid metal RTX 3070 @ 180W shunt mod, liquid metal 32GB (16x2 dual rank) 3280Mhz DDR4 CL16 1TB SM961 SSD 2TB SN770 SSD Dual 330W PSU Link to comment Share on other sites More sharing options...
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