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logitech mouse keep disconnecting


i.bakar
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well i got a tracking ball mouse the Logitech ergo 575 2 years ago and it was working fine , but since i did the 21H2 windows update , the mouse keep disconnecting if i didn't use it for 5 seconds which is very annoying!

i did my research and found a few videos and articles with a few solutions as listed below :

- remove the power saving option  for the Bluetooth in the device manager under the human interface section ( didn't work )

- covert the Bluetooth support service to automatic in the services ( didn't work)

- removing ( let this device turn off to save power ) in the device manager for every single item i found in the device manager ( didn't work )

- in the advanced power plan , turn USB selective support to disable on power and battery ( didn't work )

i thought maybe the mouse is defective so i installed an older copy of windows that i had on a USB drive the 1903 to test it and the mouse works fine ! but of course as soon as the windows update, the same issue starts again !!

 

so i don't know what else i can do 

any advice ?

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What Bluetooth device do you use? You might want to get the manufacturer driver for it.

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1 hour ago, K4sum1 said:

What Bluetooth device do you use? You might want to get the manufacturer driver for it.

im using laptop Bluetooth connection which i believe is killer AX1550 and i already have the driver for it 

Alienware M18X R1, i7 2960XM @ 4.4Ghz, Nvidia GTX 880M SLI , 32GB RAM , samsung 840pro + samsung 860evo ( THE BEST I EVER HAVE)

Alienware Area-51M R1, i9 9900K @ 4.6Ghz, Nvidia RTX 2080, 64GB RAM, samsung 980 Pro( LOVELY MACHINE WITH BAD BIOS )

Alienware 18 , I7 4930MX @ 4.2Ghz , GTX 980M SLI, 32GB RAM ( MAY REST IN PEACE)

 

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Just now, i.bakar said:

im using laptop Bluetooth connection which i believe is killer AX1550 and i already have the driver for it 

Try finding a newer driver

Thinkpad T430 - i7 3630QM, 16GB RAM, Intel HD 4000, 1080p display mod

Elitebook 8770W - i5 3320M (Temporary), 16GB RAM, GTX 980m (broken)

Main PC - AMD Ryzen 9 5950X, 64GB RAM, RTX 2080 Ti

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26 minutes ago, K4sum1 said:

Try finding a newer driver

i di try 2 drivers the older one and the latest one . plus this is happening on 3 different computers all of them has 3 different Bluetooth devices.

Alienware M18X R1, i7 2960XM @ 4.4Ghz, Nvidia GTX 880M SLI , 32GB RAM , samsung 840pro + samsung 860evo ( THE BEST I EVER HAVE)

Alienware Area-51M R1, i9 9900K @ 4.6Ghz, Nvidia RTX 2080, 64GB RAM, samsung 980 Pro( LOVELY MACHINE WITH BAD BIOS )

Alienware 18 , I7 4930MX @ 4.2Ghz , GTX 980M SLI, 32GB RAM ( MAY REST IN PEACE)

 

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no one have this issue ?

Alienware M18X R1, i7 2960XM @ 4.4Ghz, Nvidia GTX 880M SLI , 32GB RAM , samsung 840pro + samsung 860evo ( THE BEST I EVER HAVE)

Alienware Area-51M R1, i9 9900K @ 4.6Ghz, Nvidia RTX 2080, 64GB RAM, samsung 980 Pro( LOVELY MACHINE WITH BAD BIOS )

Alienware 18 , I7 4930MX @ 4.2Ghz , GTX 980M SLI, 32GB RAM ( MAY REST IN PEACE)

 

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Bluetooth is usually based on the wifi card these days, make sure you turn off power management on it too.

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