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P775TM1 Camera don't work


Drimacus

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Hello, I decided to write here because I have no idea what is going on with this damn camera in my Obsidian P775TM1. After windows 10 update my camera is totally invisible. I don't see it at all in the device manager, the FN + F10 button does not work. All other function keys work only the one from the camera does not. I tried everything on the internet and couldn't fix my camera. I wrote to Clevo support if they have a driver or can they share it with me, of course they ignored me and did not write. Any suggestions what i can do to repair this damn camera?

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8 hours ago, Drimacus said:

Hello, I decided to write here because I have no idea what is going on with this damn camera in my Obsidian P775TM1. After windows 10 update my camera is totally invisible. I don't see it at all in the device manager, the FN + F10 button does not work. All other function keys work only the one from the camera does not. I tried everything on the internet and couldn't fix my camera. I wrote to Clevo support if they have a driver or can they share it with me, of course they ignored me and did not write. Any suggestions what i can do to repair this damn camera?

Check to see if it show in Device Manager in windows.

Check to see if you disable it in bios (you can actually do that on an unlocked bios, and from what I know Obsidian came with unlocked bios).

Check to see if something is wrong with the physical wiring .

Clevo P870DM-G | i9-9700K 4.5 Ghz on all cores (-50 mv undervolted) | 32GB Hyper X Black 2666MHz | Clevo RTX 2080 3.1b undervolted for better temp 1905Mhz @881 mv | AUO B173HAN03.1 144hz Gsync | Samsung 980 NVME | Dsanke TM BIOS - Chujoi13 adapted based on needs | Network Card: Intel AX210-AX | Windows 10 Pro x64

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18 hours ago, runix18 said:

Check to see if it show in Device Manager in windows.

Check to see if you disable it in bios (you can actually do that on an unlocked bios, and from what I know Obsidian came with unlocked bios).

Check to see if something is wrong with the physical wiring .

 Camera is Enabled in BIOS, in Device Menager it don't show up, everything with wires are ok. The camera was working fine before, it stopped and disappeared after windows update.

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9 hours ago, Drimacus said:

 Camera is Enabled in BIOS, in Device Menager it don't show up, everything with wires are ok. The camera was working fine before, it stopped and disappeared after windows update.

In device manager check and see the hidden items, maybe it's there but just hidden.

Clevo P870DM-G | i9-9700K 4.5 Ghz on all cores (-50 mv undervolted) | 32GB Hyper X Black 2666MHz | Clevo RTX 2080 3.1b undervolted for better temp 1905Mhz @881 mv | AUO B173HAN03.1 144hz Gsync | Samsung 980 NVME | Dsanke TM BIOS - Chujoi13 adapted based on needs | Network Card: Intel AX210-AX | Windows 10 Pro x64

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15 hours ago, runix18 said:

In device manager check and see the hidden items, maybe it's there but just hidden.

 

I checked it already, there is no camera

 

13 hours ago, razor0601 said:

Maybe try to reinstall the Clevo Camera driver.

 

There are no camera drivers for this laptop model anywhere, I wrote to clevo support, they also did not help me

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Problem solved. I Roll backed to a previous Windows build and uninstaled shity updates also blocked W10 for updating. The camera works as it worked before, the obvious problem was the windows update that killed the camera. Thank you all for your help and suggestions 🙂

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20 hours ago, Drimacus said:

Problem solved. I Roll backed to a previous Windows build and uninstaled shity updates also blocked W10 for updating. The camera works as it worked before, the obvious problem was the windows update that killed the camera. Thank you all for your help and suggestions 🙂

That makes me wonder if I still have camera working... What Windows were you on?

Clevo P775TM1-G:

Spoiler

GPU: NVIDIA GeForce RTX 3080 Laptop (165W, +110MHz Core, +350MHz Mem)

CPU: Intel(R) Core(TM) i9-9900KS (5GHz, 4GHz Cache, -130mV, 255A, 200W PL1/2, C0 only)

RAM: 32 GB (3333MHz, 14-17-17-32, 2x16, Micron rev.E, 1.45v)

Storage 1: Kingston KC3000 2TB RAID0 (2x1TB, NVME, PCI-E 3.0)

Storage 2: Seagate LM015 2TB (2.5, HDD, SATA3)

Storage 3: Integral UltimaPro 512GB (SDXC, 100r/50w, PCI-E)

Display 1: AU Optronics B173ZAN0.10 (4K, 60Hz)

Display 2: ROG STRIX XG17AHP (1080, 240Hz, G-Sync, DP)

Wi-Fi/BT: Killer(R) Wireless-AC 1550 (9260NGW, PCI-E)

Operating system: Windows 11 Pro x64 (22H2)

Lenovo ThinkPad T540p:

Spoiler

GPU1: Intel(R) HD Graphics 4600

GPU2: NVIDIA GeForce GT 730M (+135MHz Core, +339MHz Mem)

CPU: Intel(R) Core(TM) i5-4210M

RAM: 16 GB (1600MHz, 2x8)

Storage: Samsung 860 Pro 256GB (2.5, SSD, SATA3)

Operating system: Windows 11 Pro x64 (22H2)

Lenovo IdeaPad E31-70:

Spoiler

GPU: Intel(R) HD Graphics 5500

CPU: Intel(R) Core(TM) i3-5005U

RAM: 4 GB (1600MHz, 1x4)

Storage: Kingston SA400 128GB (2.5, SSD, SATA3)

Operating system: Windows 11 Pro x64 (22H2)

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@srs2236

 

I was on W10 Version 21H2 build 19044 and i did update in december 2022. Right after that the camera went completely dead. Now im on 21H1 build 19043. Everything work ok. In January this year I wrote to microsoft support and they replied that it is clevo's fault that my camera is not working and that I should contact them about drivers. Clevo, in turn, replied that the fault is on the side of Microsoft because in their new updates the universal driver for the most cameras was removed for unknown reasons. I don't know how it is on windows 11. Also worth to mention For models P775TM1 Clevo does not provide any driver for the camera. I struggled with this damn problem for 4 months.

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