Official Clevo X170KM-G Thread

[srs2236]

Just realised why you were getting high scores!

 

Both of you (who posted scores) didn't do throttle test of 10 minutes (which I did and didn't even know before there was a way to turn it off).

 

I would like to see what both of your scores are with the throttle test. That's more in line with real world performance and therefore more practical.

 

Anyways, off to do a quick test with mine aswell as I am sure I can get more than 11700 that way😏

[srs2236]

 

Now is not looking that bad at all.

 

However, that's why 10 minute test is important as this is just after one iteration. The reality is that after 10 minutes of the test the score drops down to 11700 (best case scenario).

 

I will never ever get this CPU performance in real world scenarios. + I could squeeze even more just for scores sake but I don't want to bother as that will be with the CPU reaching 99c in seconds (I am severely bottlenecked by thermals).

 

Anyways this is on a P775TM1-G just posting for comparison sake.

[TehGM]

I've had Clevo X170KM-G with i9 11900K and RTX 3080 for a year now, and past few months been experiencing some annoying issue.

 

Seemingly depending on temps, it starts misbehaving - audio gets a really crackling noise, then USB peripherals begin to briefly disconnect just to reconnect after anything between 0.2 to 3 seconds. This mainly happens when gaming when fans are full speed but heat builds anyway, and when fans are set to quiet in CCC, even when just Spotifying/running UserBenchmark. It happens with or without any peripheral devices used, but external speaker makes it more noticeable.
The issue seems to appear inconsistently making it difficult to reproduce, but it does happen frequently enough to be really annoying.

 

I sent the laptop for RMA twice, and the folks at PCSpecialist tried their best to reproduce and communicate, but it's been difficult cause of the nature of the problem. Last time they replaced motherboard and GPU entirely, and it seems to have improved the issue somewhat (been able to game for a few hours without a problem), but it didn't solve it (experiencing it as we speak with Cartel Tycoon running in the background).

 

I also tried to determine if it could be faulty RAM, but I believe this can be eliminated - I tried with only one stick being plugged in at once - reproduced with both sticks this way. So unless they both have issues, it's not RAM.

 

With many components replaced, I feel like there's little to go with - CPU being most likely. There's also 3 SSDs, but I honestly doubt it's them - and in fact I even determined that it happens with one of them removed, didn't check other 2. I plan on messaging PCSpecialist yet again this monday. My warranty runs out this month, so I hope to get it sorted ASAP.

 

Did anyone ever come across this issue? Over past 2-3 month, a bunch of IT people were brainstorming this (myself, my friends, support and engineering employees over at PCSpecialist) and we all are seriously confused at this point.

[solidus1983]

@TehGMhave a look at your systems DPC latency for audio issue. I also have a PCSpecialist X170KM-G and with the i7 11700K upgrade I did get some crackling, which turned out to be DPC latency issue, uninstalled the GPU driver with DDU and also the Realtek driver and reinstalled them with no internet connection solved that issue for me.

[TehGM]

2 hours ago, solidus1983 said:

@TehGMhave a look at your systems DPC latency for audio issue. I also have a PCSpecialist X170KM-G and with the i7 11700K upgrade I did get some crackling, which turned out to be DPC latency issue, uninstalled the GPU driver with DDU and also the Realtek driver and reinstalled them with no internet connection solved that issue for me.

@solidus1983 I can try that tomorrow. I did drivers reinstalling as one of the first things before RMA - PCS folks also got me to use DDU. I also did a full OS reinstall after first RMA. But I can still try, it won't hurt.
But would that be causing USB peripherals disconnecting?

[mikhail64]

On 11/5/2022 at 1:34 AM, mikhail64 said:

I send to clevo email with question about list of changes

 

tired of waiting for an answer and update bios. I didn't see any changes.

Bios fw: 1.07.07 => 1.07.08

KBC/EC fw: 1.07.04

ME FW Ver:15.0.21.1549 => 15.0.23.1706

 

x170km-g 10900kf 3080 16Gb, 64Gb ram, 2*1Tb rom

[solidus1983]

12 hours ago, TehGM said:

@solidus1983 I can try that tomorrow. I did drivers reinstalling as one of the first things before RMA - PCS folks also got me to use DDU. I also did a full OS reinstall after first RMA. But I can still try, it won't hurt.
But would that be causing USB peripherals disconnecting?

 

What Bios are you running?
As for USB disconnects not sure what might be causing that, does Eventlog give any clues?

[solidus1983]

10 hours ago, mikhail64 said:

 

tired of waiting for an answer and update bios. I didn't see any changes.

Bios fw: 1.07.07 => 1.07.08

KBC/EC fw: 1.07.04

ME FW Ver:15.0.21.1549 => 15.0.23.1706

 

x170km-g 10900kf 3080 16Gb, 64Gb ram, 2*1Tb rom

 

I tried the Clevo 1.07.08 Bios last night and my GPU was stuck in low performance for some unknown reason thats even after all full nvram reset too.

[crossshot]

At the moment, the 1.07.08 looks good for me. No uncontrolled shutdown for 2 days.

[TehGM]

14 minutes ago, solidus1983 said:

 

What Bios are you running?
As for USB disconnects not sure what might be causing that, does Eventlog give any clues?

@solidus1983 1.07.08. I believe that PCS folks upgraded it to latest PCS BIOS when installing my new motherboard.
EventLog doesn't say anything of value from what I can see. It's hard to navigate it, but these disconnections are frequent and really brief, and I see nothing that would match this pattern.

Note that the audio crackling and USB disconnections are happening at the same time - so looks like they're most likely related. We had suspicions that it was power distribution issue - that's why mobo got replaced, but yeah, the problem still persists.

[crossshot]

45 minutes ago, TehGM said:

@solidus1983 1.07.08. I believe that PCS folks upgraded it to latest PCS BIOS when installing my new motherboard.
EventLog doesn't say anything of value from what I can see. It's hard to navigate it, but these disconnections are frequent and really brief, and I see nothing that would match this pattern.

Note that the audio crackling and USB disconnections are happening at the same time - so looks like they're most likely related. We had suspicions that it was power distribution issue - that's why mobo got replaced, but yeah, the problem still persists.

Maybe a power supply issue? My new server with i9-12900 in a passive cooled case came with external power supply. The converter inside the case was not correct wired. When i've pushed the cpu to hard, the server shutoff. Before the shutoff, i heared crackling noises out of the speaker.

[mikhail64]

1 hour ago, solidus1983 said:

 

I tried the Clevo 1.07.08 Bios last night and my GPU was stuck in low performance for some unknown reason thats even after all full nvram reset too.

how low performance was determined? maybe me to, slightly)

[TehGM]

5 minutes ago, crossshot said:

Maybe a power supply issue? My new server with i9-12900 in a passive cooled case came with external power supply. The converter inside the case was not correct wired. When i've pushed the cpu to hard, the server shutoff. Before the shutoff, i heared crackling noises out of the speaker.

@crossshot Perhaps. Definitely not ruling it out, it actually sounds rather possible. I just wonder how I could go about debugging/fixing it (besides sending over to PCS again - I imagine they'd have much more success fixing it if it was easier to reproduce).

[solidus1983]

4 minutes ago, mikhail64 said:

how low performance was determined? maybe me to, slightly)

 

For me the any game would simply be stuck at 60fps even though they was running 165fps before band.
Also the wattage wouldn't go any higher then 40w

[1610ftw]

On 11/3/2022 at 6:31 PM, Dezmoond0 said:

 

Very nice temps and that is a very low temperature differential between cores!

[ViktorV]

2 hours ago, solidus1983 said:

 

For me the any game would simply be stuck at 60fps even though they was running 165fps before band.
Also the wattage wouldn't go any higher then 40w

What video card driver you have installed. Here is an article from a profile site. With the latest driver, I also had crashes from games with picture freezing and artifacts, as well as with sound from the speakers similar to a short circuit. "We are talking about the latest driver version 526.47, which, as it turned out, has serious performance problems. The first users to point out stability problems in Call of Duty MWII were Reddit users who noted intermittent gaming crashes and the inability to restart the game or its very long loading There have been no reports of crashes on other projects so far, but the bug may well affect them as well.NVIDIA itself has already acknowledged the bugs and promised to fix all the flaws, while not giving an exact timeline for making corrections.In the meantime, she recommends sticking to driver versions 516.59 or 522.25. If you have already upgraded to the problematic driver, then it is better to roll back to the indicated stable ones. We will most likely find out about the release of a new fixed driver in the near future."

[solidus1983]

@ViktorV Yes its 526.47, no issue with performance on XMG Bios just on when i was testing the Clevo bios. This includes MWII as that's the reason i installed the GPU driver in the first place as 516,522 gave me issues in Warzone before.

 

Still tweaking the CPU though trying to get a balance of performance and temps.

[mikhail64]

11 hours ago, solidus1983 said:

 

For me the any game would simply be stuck at 60fps even though they was running 165fps before band.
Also the wattage wouldn't go any higher then 40w

No. I have less than +/- 50 points in superposition on new firmware)

 

P.S. And another question

I don't hear the differences sound after Sound Blaster Atlas settings, absolutely

[crossshot]

Bios 1.07.08 looks stable at the moment. X170KM-G runs now for 55 hours without a crash. Keep my fingers crossed 😃

Edit: still no crash after 74 hours 😍
Edit2: Uptime now 84 hours 😊

[solidus1983]

I am also on Clevo Style Note bios 1.07.08 no issues.

However I do have crackles and pops on sound doesn't matter what driver is installed. Going to test Linux over next weekend to see if it's a windows issue.

[mikhail64]

6 hours ago, solidus1983 said:

I am also on Clevo Style Note bios 1.07.08 no issues.

However I do have crackles and pops on sound doesn't matter what driver is installed. Going to test Linux over next weekend to see if it's a windows issue.

I also have this problem.

I upgraded intel ME fw now from 15.0.23.1706 => 15.0.42.2235 it seems to me that the temperature in idle time has decreased by a couple of degrees

intel_me_15.0.42.2235.zip

[solidus1983]

@mikhail64After what happened with my GT72 and Intel ME very very reluctant to flash the firmware unless its in the bios updates.

 

So you have the sound issue as well?

[mikhail64]

47 minutes ago, solidus1983 said:

@mikhail64After what happened with my GT72 and Intel ME very very reluctant to flash the firmware unless its in the bios updates.

 

So you have the sound issue as well?

Understand. But I didn't have any problems about this. I have stock Clevo (Style Notes bios) 1.07.08. 

 

what about the sound problem - yes, very rare quiet clicks-crackling, depend on the actions of mouse clicks

[crossshot]

On 11/7/2022 at 5:59 PM, crossshot said:

Bios 1.07.08 looks stable at the moment. X170KM-G runs now for 55 hours without a crash. Keep my fingers crossed 😃

Edit: still no crash after 74 hours 😍
Edit2: Uptime now 84 hours 😊

1.07.08 is not bulletproof

After over 90 hours it make a restartet by windows updates
After another 70 hours uptime it crashed. And than it crashed after less than 24 hours.

Maybe its caused by the silent mode - both time when it crashed, it was in silent mode. I will tests it and log all data with hwinfo in the backgroud.

[ViktorV]

35 minutes ago, crossshot said:

1.07.08 is not bulletproof

After over 90 hours it make a restartet by windows updates
After another 70 hours uptime it crashed. And than it crashed after less than 24 hours.

Maybe its caused by the silent mode - both time when it crashed, it was in silent mode. I will tests it and log all data with hwinfo in the backgroud.

What do you mean by failure? How does failure occur?