Precision 7560 & Precision 7760 owner's thread

[Aaron44126]

On 3/11/2022 at 2:29 PM, heikkuri said:

I have a copy if someone did not download in time.

 

Can you post it?  (Or get it to me via PM and I will post it.)

 

I think that the business with NVIDIA dynamic boost is interesting enough to check out.  And they are shipping new systems with 1.8.0 so, even if there is some issue with it, it's at least production-ready from that sense.

[Rinconmike]

On the 7560 that came with 1.8.0 and RTX 3080, I did find Dynamic Boost listed in the Nvidia Control Panel under Help / System Information.  Under details it notes Dynamic Boost 2.0 Yes where on my 7760 with 1.7.0 it says No. 

 

On the 7560 there is no option to toggle Dynamic Boost on or off under the Global Presets.  I saw that option on a youtube video and that is where I looked first.

 

Both systems running dell driver 472.88.  

[Aaron44126]

Got 1.8.0 installer.  Here is a link for anyone who would like to try it out:

https://1drv.ms/u/s!AsIwJHFk4EFdqJ0KDwOV5rWbuFTx5Q?e=FG2eSJ

(Expires September 14, six months.)

 

I can confirm that NVIDIA Dynamic Boost 2.0 switched from "No" to "Yes" on my Precision 7560 + RTX A2000 when I upgraded to BIOS 1.8.0.  (Using Dell-provided NVIDIA driver, version 472.88.)

 

Also having an issue with my NVMe PCIe4 drive slot again.  Now, it will not recognize any drive, at least not consistently.  (Seems like my "fix" did not hold, or a new problem has come up.)  I'll be contacting Dell tomorrow to inquire about replacing the motherboard... and in the meantime, I have one of my NVMe drives connected in an external enclosure.

[Rinconmike]

9 minutes ago, Aaron44126 said:

Also having an issue with my NVMe PCIe4 drive slot again.  Now, it will not recognize any drive, at least not consistently.  (Seems like my "fix" did not hold, or a new problem has come up.)  I'll be contacting Dell tomorrow to inquire about replacing the motherboard... and in the meantime, I have one of my NVMe drives connected in an external enclosure.

that stinks.  Did it happen after you went to 1.8.0?  Or unrelated?  When I was dealing with a drive issue, Dell Support never acknowledged there was any issue reported with the disappearing drive.  I am curious what they say.   

[Aaron44126]

5 minutes ago, Rinconmike said:

that stinks.  Did it happen after you went to 1.8.0?  Or unrelated?

 

Can't actually say.  I noticed it a little while after I went to 1.8.0.  However, that was the first time that I had tried to use data on the PCIe4 drive today.  It could have "broken" sometime in the past four days (I haven't used the PC since Thursday).  As soon as I noticed it, I tried swapping the original system drive into the PCIe4 slot...  That always worked before, but this time, the system still reported no drive in that slot.

[Rippchen]

Hello All 🙂

 

Since last week I'm a proud new owner of an factory sealed Precision 7760 (I7-11850H + RTX 3800 16GB, BIOS Version 1.5.0 - no update available through dell Command Update) bought second hand.

 

So far the machine is amazing but I have some power related problems when CPU and GPU is stressed. The notebook is mainly used docked on a WD19DC USB-C docking (+ Original 240W power brick), which should be suitable to provide enough power.

 

When I stress the CPU and GPU by using powerMAX, the power consumption never goes above 200W. it's more hovering around 170W (temperatures look fine). Though that's only a synthetic problem off course in that case. But benchmarking for example the game Tom Clancys The Devision 2 results in stuttering and the RTX 3080 is only sressed by 30% according to the In-Game monitor. That whole behaviour changes completly when attaching an additional 240W power brick directly to the notebook in addition to the already attached USB-C dock. That's the way I formerly used my Legion 5 Pro without any issues also on the same dock. I thought the Precision could do that natively without an additional power supply... 😞

 

Is anyone off you aware of that behaviour or even better has some advice for me what to do/change (BIOS, Dell Power Settings already set to Ultra Performance, Windows settings...)? Thanks in advance. 

[Aaron44126]

3 hours ago, Rippchen said:

Is anyone off you aware of that behaviour or even better has some advice for me what to do/change (BIOS, Dell Power Settings already set to Ultra Performance, Windows settings...)? Thanks in advance. 

 

I don't think you're alone here.  I remember another user complaining about the same thing (over on NBR) early on.

[Rinconmike]

On the 7560 with the RTX 3080 I ran the 3DMark demo through steam.  it gave a result of 8965

 

The dell power was set to optimized.

 

I then changed the Dell power setting to Ultra Performance and the score is 8894.

 

System has Dell 7560 | Xeon W-11955M | 64GB, 2x32GB, 3200MHz, ECC | RTX 3080 | Micron 2TB 3400 in Gen4 Slot

Nvidia Driver is Dell 472.88

No dock or external monitor hooked up.

 

Are these good results?  I have not tried it on my 7760 and the other 7560 both with RTX A5000.

 

EDIT:

Just ran 3D Mark on my 7760 with RTX A5000 and score is 9718.  

 

Edit 2:

The 3D Mark Test is Time Spy using the Steam 3D Mark Demo.

 

 

 

[Aaron44126]

44 minutes ago, Rinconmike said:

On the 7560 with the RTX 3080 I ran the 3DMark demo through steam.

 

Which test was it?  (Fire Strike, Time Spy, ?)

[Rinconmike]

6 minutes ago, Aaron44126 said:

 

Which test was it?  (Fire Strike, Time Spy, ?)

Time Spy using hte 3D Mark Demo

[Aaron44126]

On 3/15/2022 at 2:05 PM, Rinconmike said:

Are these good results?

 

Here you can see the score distribution for systems with a RTX 3080 laptop GPU.  Looks like average is 11,500.  I'm not surprised that the Precision 7560 scores a good bit lower.  RTX 3080 is generally seen in beefy/larger gaming laptops.  Being a 15" system and locked to around 90W, the RTX 3080 is not living up to its full potential in the Precision 7560.

 

(Still a high score compared to prior GPUs.  The fastest one I have personally tested was a Quadro P5000 system which scored around 4,600.)

 

I don't know enough about the normal score range to say if this seems unreasonably low or not.  From the little chart, it looks like there are a good number of 3080 laptop results in the 8500-9000 range (just not nearly as many as there are for higher ranges).  I'd be interested to see how much difference there is between that and your 7760/A5000.

 

If you do more tests, if you can post your result URL that should be interesting too.  (It will show stuff like scores and FPS for individual tests, what the GPU clock speed was like during the test, etc.)

 

On 3/14/2022 at 9:33 PM, Rinconmike said:

I am curious what they say.   

 

Just got off the phone with Dell ProSupport.

 

Explained the issue and they started out by trying to ship out a replacement NVMe drive.  When I explained that the drive is working in an external enclosure and that I tried another drive in that slot and it didn't work either, they switched to wanting to replace the motherboard (which is what I wanted).  Pretty no hassle / painless conversation, as has been my general experience in the past with ProSupport.  The whole call lasted about ten minutes, including the initial stuff just going through the phone prompts.

 

The rep I had didn't seem super knowledgeable about the system specifically (they asked if I was dealing with a HDD or SSD... there's no way to attach a HDD to this system, internally) so I didn't get into the business with their being a switch on the motherboard that is causing the issue which has been removed in later revisions...  Just stuck to the basics ("I put a drive in the slot and it doesn't work").  They're saying that they'll be able to have a tech here to do the replacement tomorrow.  We'll see how that goes.

[Rinconmike]

8 hours ago, Aaron44126 said:

 

Just got off the phone with Dell ProSupport.

 

Explained the issue and they started out by trying to ship out a replacement NVMe drive.  When I explained that the drive is working in an external enclosure and that I tried another drive in that slot and it didn't work either, they switched to wanting to replace the motherboard (which is what I wanted).  Pretty no hassle / painless conversation, as has been my general experience in the past with ProSupport.  The whole call lasted about ten minutes, including the initial stuff just going through the phone prompts.

 

I curious what the cause is.  Some have the issue and some do not.  I have not read on the old NBR or here someone with the factory installed drive having the issue.  I wonder if it is an issue with the switch that taking the drive in and out causes an issue to the switch.  I still have not replaced my OEM drive with a dell replacement (separate post) since the drive has been working and concerned messing with it I will have the disappearing drive issue.  When I asked Dell about it, they sent the below.  I sent a photo of my SSD in the Gen 4 slot (I did not take it out) and they said the carrier looks correct.

 

If you can, take photos of the old MB and new to compare.

 

One thing I just notice when I went to paste the first image, it came up as "Damaged SSD Detection Switch" which I assume is from the file name the tech had for the image.

 

------snip----

 

We are needing to look at a few things on your system in regards to your question about the hard drive disappearing, 

1. Power the computer off to prevent any data loss.
2. Either remove the bottom cover or open the optional quick access SSD door.
3. Identify the correct SSD. 
4. Remove the SSD and carrier bracket from the computer.
5. Visually check if the SSD detection switch is visible under the sliding lock tab? ( I have provided you a photo of what we are looking for.)

 

6. If there is a switch, does the SSD bracket have a barcode?

 

[Aaron44126]

Motherboard swapped out a bit ago.

 

The tech seemed competent.  The process took about an hour.

 

The new motherboard does have a switch by the PCIe4 slot.  I know that @katalin_2003 mentioned that he had a motherboard without the switch, and someone posted a photo (that I can't find right now), so, I guess I didn't get the new revision.  (The stock of parts that they are using for replacements is certainly separate from the stock of parts that they are using to build new systems, and it could be much older as well.)

 

Anyway, all three drives are currently showing up, so the problem is "solved" for now.  I haven't had the PCIe4 drive disappear after about an hour of use.  I'll try it and see how it goes....

 

[Edit] For an indication of its age, maybe, the replacement motherboard arrived with BIOS version 1.5.0.

[Rinconmike]

1 hour ago, Aaron44126 said:

 

[Edit] For an indication of its age, maybe, the replacement motherboard arrived with BIOS version 1.5.0.

I recall a recent post (maybe in dell forum) that someone just got a 7x60 that came with 1.5.0 on it.

[Aaron44126]

Tempting fate, I ran the 1.8.0 update.  It completed successfully but the system would not boot afterwards.  Black screen with keyboard backlight blinking on and then off every 20 seconds or so.

 

(Maybe the reason it was pulled has something to do with this?)

 

Back on the phone with ProSupport and they’re setting up another motherboard replacement for tomorrow.  In the meantime, I’m on my Precision 7530.

 

[Edit]

Holy cow is the display panel on the Precision 7560 way better than the one on the 7530.  Didn't realize what I was missing until I didn't have it anymore.  😛  On the 7530 it feels like I am at 60% brightness (even though it is set to max) and the backlight near the left and right edge of the panel seems off.

[Rinconmike]

I know this is off topic, but not sure where to post and frustrated with this issue.

 

I have been setting up the 7560 with RTX 3080 for my son.  He has a Steam Game Hearts of Iron Iv that won't run. There is a red triangle and it says game failed to load.  So I have been beating my head on this and found in the paradox support forums to install these older DirectX. 

 

https://www.microsoft.com/en-us/download/details.aspx?id=8109

 

I installed and it did not fix it.

 

It also noted to install Microsoft Visual C++ Redistributable Latest Supported Downloads

https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

 

But I did not try reinstalling since the computer already has all this installed.

 

My first question is did by installing this can I have created an issue for the machine?  Messed anything up?  I was hesitant since it is from 2010, but decided to install it.

 

So after installing and testing Hearts of Iron IV does not work, I ran another 3DMark Time Spy and where I had a score of 8894 it is now 7478.  I rebooted the machine, put it in Ultra Performance and rain Time Spy again and got 8946.  I then put the power on Optimized again and got 8661.  Previous scores were 8965, 8894, 8899 but I do not remember which was in ultra performance and which were optimized.  

 

Maybe that one low score was a fluke or something still running in the background.

 

Could installing this older direct X caused this?

 

I ran Dxdiag and it shows the DirectX 12.

 

Anyone happen to use this game?

 

thanks.

 

Edit:

 

I exited some background apps and ran Time Spy Again and got 9045 in Ultra Performance and 8900 in Optimized.

 

Edit 2: Got HOI IV to work.  Uninstalled HOI IV and Paradox.  Did a repair on the C++ 2015-2019 x64 and x86 apps.  Rebooted.  Reinstalled HOI IV.  It works!

 

Ran Time Spy with power set to Ultra Performance and got 9212

 

[Aaron44126]

On 3/16/2022 at 5:07 PM, Rinconmike said:

Could installing this older direct X caused this?

 

The DirectX installer is pretty good about not overwriting newer versions of files so I don't think this will be an issue.

 

...

 

Just had my second motherboard replacement completed.  I had to wait two days because they had too much going on to get me scheduled in for yesterday.  I was able to be fully productive on the Precision 7530.  (Easy enough to just move the drives back and forth.  Very little driver/config work necessary because this Windows install actually previously came from my Precision 7530.)

 

Anyway, the second replacement motherboard does not have the switch by the PCIe4 drive slot.  (Perfect!)  There is a little gray square in its place.

 

Photos:

Spoiler

(Old version, with switch.  There's a better photo a few posts up in a post by @Rinconmike.)

 

(New version, with no switch.)

 

This tech was pretty fun to talk to, he knew a lot about laptops and again was also quite competent with the replacement.  I watched him do a good job cleaning off the old thermal compound from the heatsink and GPU.  He even asked if I had any thermal paste laying around, and we used some Arctic MX-4 for the CPU and GPU instead of the stock stuff that he had on hand.

 

This one also came with BIOS 1.5.0.  I won't be updating the BIOS on this one until Dell posts a new BIOS online... and then goes like 60 days without yanking it down.

[Rinconmike]

22 minutes ago, Aaron44126 said:

Just had my second motherboard replacement completed. 

 

Anyway, the second replacement motherboard does not have the switch by the PCIe4 drive slot.  (Perfect!)  There is a little gray square in its place.

 

Good they got you the newer MB and tech was good.  Now you do not have to worry about this issue (that dell denies).  I wonder if the issue is a bad batch of switches and not that the caddy does not press the switch down enough. 

 

[Aaron44126]

7 minutes ago, Rinconmike said:

Good they got you the newer MB and tech was good.  Now you do not have to worry about this issue (that dell denies).  I wonder if the issue is a bad batch of switches and not that the caddy does not press the switch down enough.

 

I noticed on the original bad motherboard that I had that the switch didn't "pop up" anymore after I took the drive out.  It was like it was stuck in the depressed position.  Not sure how my mod of pressing it down more firmly could have caused that.  And also not sure why having it stuck down meant that drives wouldn't work in that slot anymore.  But yeah, pretty sure something was busted with that switch and that was the root of the problem (which I did notice basically immediately after receiving the system last summer).

[razibus]

On 3/18/2022 at 1:08 PM, Aaron44126 said:

Anyway, the second replacement motherboard does not have the switch by the PCIe4 drive slot.  (Perfect!)  There is a little gray square in its place.

Is the part number different? Is there a revision number?

[Aaron44126]

2 hours ago, razibus said:

Is the part number different? Is there a revision number?

 

Same part number, different revision.  (I don't remember what is said specifically but the tech noted the different revision number.  I'll snap a photo of the label there next time I open the bottom panel.)

[ioni]

New bios is ready - 1.10.1

 

[Rinconmike]

2 hours ago, ioni said:

New bios is ready - 1.10.1

 

Not a lot of fixes  listed. Does not list anything that was in the pulled 1.6.1, 1.7.0, and 1.8.0. 

Fixes & Enhancements

- Fixed the issue where the system stops responding during the BIOS update. This issue occurs when the system is connected Dell WD19-DC dock.
- Fixed the issue where the ESC key on the system keyboard stops working in the BIOS setup. This issue occurs when an external USB keyboard is connected to the system.

 

 

also cannot go back 

 

- Once the BIOS is upgraded, you cannot downgrade the BIOS to version 1.8.0 or earlier. BIOS downgrades are restricted when there are security updates and important fixes with earlier versions that impact the functionality of the system.
 

 

 

Separate, Malwarebytes is blocking the forum in edge. I am posting this via iPhone. Anyone else see this?

[Aaron44126]

28 minutes ago, Rinconmike said:

Separate, Malwarebytes is blocking the forum in edge. I am posting this via iPhone. Anyone else see this?

 

Works in Edge for me (no Malwarebytes here though).  Probably something to do with the domain name change...

 

Anyway, I'm glad for a new BIOS release but given what happened with my replacement motherboard & 1.8.0, I'll be waiting a few weeks to see if they end up pulling this one before installing it.

[Rinconmike]

3 hours ago, Aaron44126 said:

 

Works in Edge for me (no Malwarebytes here though).  Probably something to do with the domain name change...

 

Anyway, I'm glad for a new BIOS release but given what happened with my replacement motherboard & 1.8.0, I'll be waiting a few weeks to see if they end up pulling this one before installing it.

I posted over in Malwarebytes forum and they removed the block.

 

I am also waiting on the bios update.  I wish they were a little more transparent and listed all the fixes.  If you go by just the two fixes listed, it is not critical to update for me.  Whenever I go into the bios or do the firmware update, I always disconnect from the dock and disconnect any external items.  I update the bios with just the computer and main power brick connected.