kojack Posted December 9 Share Posted December 9 My mom called me yesterday and asked me to come up to their house and see about fixing her trackpad and mouse pointer. It keeps freezing and the working. So I did not see anything wrong in any settings, no software using resources in Task Manager, etc. I did a restore on her system, and while doing the restore, I noticed even the spinner for the update was freezing. I think it's something other than the mouse, and wondering what could cause this. I don't think it's heat related as no fans are spinning when it's happening. Any ideas? 1 Workstation - Dell XPS 8940 - desktop creative powerhouse Mobile Workstation - Dell inspiron 5406 2 in 1 - mobile creative beast Wifey's Notebook - Dell inspiron 3169 - Little gem for our businesses Link to comment Share on other sites More sharing options...
Aaron44126 Posted December 9 Share Posted December 9 First thought — Is it an older system? Could the battery be going out? Try disconnecting the battery and see if this problem goes away. Sounds crazy but I have seen issues like this happen if the battery is becoming suspect, even while the system is plugged into power. 2 Apple MacBook Pro 16-inch, 2023 (personal) • Dell Precision 7560 (work) • Full specs in spoiler block below Info posts (Windows) — Turbo boost toggle • The problem with Windows 11 • About Windows 10/11 LTSC Spoiler Apple MacBook Pro 16-inch, 2023 (personal) M2 Max 4 efficiency cores 8 performance cores 38-core Apple GPU 96GB LPDDR5-6400 8TB SSD macOS 15 "Sequoia" 16.2" 3456×2234 120 Hz mini-LED ProMotion display Wi-Fi 6E + Bluetooth 5.3 99.6Wh battery 1080p webcam Fingerprint reader Also — iPhone 12 Pro 512GB, Apple Watch Series 8 Dell Precision 7560 (work) Intel Xeon W-11955M ("Tiger Lake") 8×2.6 GHz base, 5.0 GHz turbo, hyperthreading ("Willow Cove") 64GB DDR4-3200 ECC NVIDIA RTX A2000 4GB Storage: 512GB system drive (Micron 2300) 4TB additional storage (Sabrent Rocket Q4) Windows 10 Enterprise LTSC 2021 15.6" 3940×2160 IPS display Intel Wi-Fi AX210 (Wi-Fi 6E + Bluetooth 5.3) 95Wh battery 720p IR webcam Fingerprint reader Previous Dell Precision 7770, 7530, 7510, M4800, M6700 Dell Latitude E6520 Dell Inspiron 1720, 5150 Dell Latitude CPi Link to comment Share on other sites More sharing options...
kojack Posted December 9 Author Share Posted December 9 I have to go inside the system to disconnect the battery. I will let you know if I get the system later. 1 Workstation - Dell XPS 8940 - desktop creative powerhouse Mobile Workstation - Dell inspiron 5406 2 in 1 - mobile creative beast Wifey's Notebook - Dell inspiron 3169 - Little gem for our businesses Link to comment Share on other sites More sharing options...
kojack Posted December 20 Author Share Posted December 20 Well, turns out it was a bunch of junk running in the background that I couldn't see in the beginning. Got it all removed, and it is working fine again. 1 Workstation - Dell XPS 8940 - desktop creative powerhouse Mobile Workstation - Dell inspiron 5406 2 in 1 - mobile creative beast Wifey's Notebook - Dell inspiron 3169 - Little gem for our businesses Link to comment Share on other sites More sharing options...
GuitarG Posted December 20 Share Posted December 20 Check HDD/SSD health, things you described sometimes are sign of incoming storage failure. 1 Link to comment Share on other sites More sharing options...
6730b Posted December 20 Share Posted December 20 And while at it, look for any heat build-up? Check with f.ex. cpuid. 1 Dell Precision 5540 w10 ltsc 1809 (+ O&O shutup), HP i5 desktop w10 ltsc 1809 (+ O&O shutup), Dell E7440 w8.1, Tosh w8.1. Pixel 8 Pro (+ Netguard), 2x Samsung A52s (+ Netguard). Stand with Link to comment Share on other sites More sharing options...
raptorddd Posted December 23 Share Posted December 23 On 12/20/2024 at 2:29 AM, kojack said: Well, turns out it was a bunch of junk running in the background that I couldn't see in the beginning. Got it all removed, and it is working fine again. check with microsoft autoruns. dell precision m4600 i7 2760QM 8GB ram MX500 crucial SSD 500GB. win 10 21H2 Link to comment Share on other sites More sharing options...
kojack Posted December 23 Author Share Posted December 23 On 12/20/2024 at 6:28 AM, GuitarG said: Check HDD/SSD health, things you described sometimes are sign of incoming storage failure. A 5 month old ssd is in it. It's running fine now so I will swap the drive if it happens again. Workstation - Dell XPS 8940 - desktop creative powerhouse Mobile Workstation - Dell inspiron 5406 2 in 1 - mobile creative beast Wifey's Notebook - Dell inspiron 3169 - Little gem for our businesses Link to comment Share on other sites More sharing options...
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