M18x R2 and HP RTX 3000 problem

[Jerryzago]

Recently I upgraded to an HP RTX 3000. Almost a month of usage for my AW M18x R2 and now when I utilize any 3D application, windows crashing almost immediately with a 'dxgmms1.sys' error.

 

I mod the mainbord mxm slot a bit

I installed a dell x-bracket

I got an extra heatsing and modded it and secured the GPU to the mainboard, using a custom bracket.

 

Switching to internal graphics, the problem goes away.

 

I did almost everything to rule out the 'software' error.

DDU drivers

Installled drivers with NVinstall

Mod the drivers to rule out any error

Even wiped out windows and installed them fresh. (Clean install, no recovery)

 

Lastly, I was always monitoring the GPU hotspot and core temps while gaming and never saw temps above 75 degrees.

 

Any ideas anyone?

[Maxware79]

Have you tried other driver versions? Maybe got back a few and see what happens. 

 

Apparently some Windows updates can cause this error as well but they should have been patched by now. 

 

Last resort (before assuming the card is bad) is to do a fresh Windows install. 

[Jerryzago]

I did a fresh install. Also tried 5xxx and 4xx drivers. Though it did started happening when the latest w10 update.

 

Gpu is shown in bios, gpu is shown in windows, drivers load just fine and the problem occurs when 3D hardware is needed. Even Epic launcher crashes windows if I select it to run. Steam works fine though.

 

Youtube videos also work fine. Stremio crashes on the other hand.

 

I am trying to rule out the hardware problem!

[Naberius]

Side thought - does the card still correctly report on all of its sensors in GPUz? Like, are you seeing all of the temps and activities you'd expect to see or is it just a partial readout?

[Jerryzago]

Yes. GPU is showing itself normally on windows. GPUZ is showing it also. With idle clocks, temps and voltages.

 

I want to belive that it isn't a hardware issue!

[Maxware79]

Are you running an HP vBIOS? Could be worth looking at switching over to a Dell one. You never know, could help. Or can't you flash vBIOS on these RTX cards?

[Jerryzago]

Yes, I haven't flashed any BIOS. I used the one that came with the gpu. 

 

It worked though almost a month. Plus when I benchmarked it, I saw the core speed going to 1800mhz! I thought it boosted to 1300mhz MAX!

[Jerryzago]

I put back my 980m and run it in SG mode. Installled drivers and everything is working as it should! Too bad, it seems there might be a problem with the RTX itself.

[Maxware79]

Yeah that doesn't sound promising for the card unfortunately. 

[Jerryzago]

Having looked to the problem and going back and forth, I decided to go for a new GPU. I ordered and got a PNY MXM RTX 3000. Paying 200 euros in total for it.

 

It arrived and I used my AMD 100Watt heatsink. Worked like a charm, exept two mosfets next to the core that also needed cooling. I placed an extra alouminum heatsink with thermal pads and held it doww with the casing. I will try to take a photo of it. 

 

I had also installed windoww 11, hoping a fresh OS install might solve the issue, but not. So with windows 11, and drivers from NVinstall, I went ahead to test the GPU.

 

SAME PROBLEM. Error with the dxgmms1.sys. Read the minidump and searched for solutions. Turns out the HP GPU might be OK.

 

Ruled out that maybe a windows update might be the problem. No luck there.

 

I tested my 980m without issues, but in PEG mode. I am using both RTX in SG mode. A post from reddit said to disable the iGPU. I was afraid because disabling the iGPU might result in a black screen and possibly another OS fressh install.

 

Next was a BIOS change. Both BIOS from Techpowerup bricked the GPU. Reverting back to original BIOS, everything works great in windows, except gaming or benchmarking.

 

So I pulled the trigger and disabled the iGPU from the system devices. I didn't get a black screen, nor a crash. I lost brightness control, but nvidia panel took that role.

But 3D performance was terrible. Though everything run fine, I literally got half the performace, depsite everything run at full speed. But it was something, I was near the solution.

 

I DDU everything, and grabbed the drivers for the HD 4000 from Dells website. I also intalled the latest 547.17 drivers.

 

Again the same error. Still dxgmms1.sys whenever I fired up a proper 3D appication. 

 

After hours of browsing, I came across another post, saying that on a september of 2023, both windows 11 and 10, made an system upgrade, adding (maybe) some GPU settings. I found that page and changed the setting a bit. After a system reboot, everything was working as it should!!! I could not belive that a system setting, got me through all this trouble and wasted money and time. Now I have in my inventory two 980m, an HP RTX 3000 with a modded heatink and a bracket and an PNY/AETINA RTX 3000 currently in my system. 

 

Thank God everything works.

 

[razor0601]

Where did you find that PNY RTX 3000?

[Jerryzago]

Ebay. They have an ad, but only ship to france. Also they sell RTX 5000

[razor0601]

Not also to EU states?

[Jerryzago]

I used a service called shippn and shipped it to Greece. They don't ship it inside EU either

[razor0601]

How does this works?

And in PNY Technologies Shop I can’t see any Items.

[Jerryzago]

It works like a charm. And being an mxm module, intstalling was hassle free. They no logner have the sale. I am looking that some Chinese sellers, sell the same GPUs 3 times more the price!

[razor0601]

WTF!!

[Jerryzago]

Yep. I see the same PNY gpu that was on ebay for 100 euros shipped, going for 350 in China.

 

Also PNY sold RTX 5000 MXM for 250 euros, and those going for 800 euros on ebay.

 

I mean my HP RTX 3000 is worth 350 also.

 

I belive each seller sees the ongoing prices, and list the item with the same price for an excess profit.

[Naberius]

Well done on getting a card! I slept on it and missed the window.

[Jerryzago]

I watched the ad when it said '4 items sold'.

 

Almost 10 days later, it wrote '27 items sold' so literally in 4 hours I made a purchase. 

 

I might not have bought it, if I didn't had problems at first place.

[Mashcar]

On 11/18/2023 at 4:42 PM, Jerryzago said:

Having looked to the problem and going back and forth, I decided to go for a new GPU. I ordered and got a PNY MXM RTX 3000. Paying 200 euros in total for it.

 

It arrived and I used my AMD 100Watt heatsink. Worked like a charm, exept two mosfets next to the core that also needed cooling. I placed an extra alouminum heatsink with thermal pads and held it doww with the casing. I will try to take a photo of it. 

 

I had also installed windoww 11, hoping a fresh OS install might solve the issue, but not. So with windows 11, and drivers from NVinstall, I went ahead to test the GPU.

 

SAME PROBLEM. Error with the dxgmms1.sys. Read the minidump and searched for solutions. Turns out the HP GPU might be OK.

 

Ruled out that maybe a windows update might be the problem. No luck there.

 

I tested my 980m without issues, but in PEG mode. I am using both RTX in SG mode. A post from reddit said to disable the iGPU. I was afraid because disabling the iGPU might result in a black screen and possibly another OS fressh install.

 

Next was a BIOS change. Both BIOS from Techpowerup bricked the GPU. Reverting back to original BIOS, everything works great in windows, except gaming or benchmarking.

 

So I pulled the trigger and disabled the iGPU from the system devices. I didn't get a black screen, nor a crash. I lost brightness control, but nvidia panel took that role.

But 3D performance was terrible. Though everything run fine, I literally got half the performace, depsite everything run at full speed. But it was something, I was near the solution.

 

I DDU everything, and grabbed the drivers for the HD 4000 from Dells website. I also intalled the latest 547.17 drivers.

 

Again the same error. Still dxgmms1.sys whenever I fired up a proper 3D appication. 

 

After hours of browsing, I came across another post, saying that on a september of 2023, both windows 11 and 10, made an system upgrade, adding (maybe) some GPU settings. I found that page and changed the setting a bit. After a system reboot, everything was working as it should!!! I could not belive that a system setting, got me through all this trouble and wasted money and time. Now I have in my inventory two 980m, an HP RTX 3000 with a modded heatink and a bracket and an PNY/AETINA RTX 3000 currently in my system. 

 

Thank God everything works.

 

Is it "Hardware GPU Scheduling" ?
I heard it is problematic

[Jerryzago]

Yes It might be. I don't have the exact translation. I assume the Greek translation is flawed.