Official Clevo X170KM-G Thread

[solidus1983]

@BSoulMan I am currently running Crucial 3200MT/s 32GB in my system right now, which i placed the Corsair 3200 MT/s into the server where i nicked the Crucial sticks from, so i know the Corsair RAM is good and its a compatibility issue with the KM-G, but yes i think its a good idea to get all known 3200MT/s ram stick that work into a list on here.

[crossshot]

Is there an option in the hidden menus for power on after power loss or power on when AC detected? 

 

Mine X170KM-G still have uncontrolled shutdowns and i can't start it from remote. But i can switch the WiFi socket off/on from remote (power supplies are connextes to the WiFi socket).

 

Or is there a solution for the uncontrolled shutdowns in the hidden menus? 

[tennic]

Even mine, very rarely, when I'm playing it can happen that it suddenly shuts down (no overclocking and "entertainment" energy profile).

When I then try to turn it on again, the power LED turns green for a few seconds, and then turns orange again, and the computer shows no signs of life, the fans do not start.
To make it turn on again, it is necessary to unplug it for a few seconds, and only then does it turn on again normally 😑

 

I decided to give up the XMP profile for the 3200 Mhz CL16 RAM, as using it was necessary to activate "overclocking" in the BIOS, and when this happens the "Control Center" shows the "CPU Overclocking" tile and occasionally causes a BSOD (also if I don't change any frequency, then no real overclocking).
If I do not activate Overclocking in the BIOS, the Control Center does not show the "CPU Overclocking" tile and no BSOD occurs 😑

[ymsv]

On 1/27/2023 at 10:33 AM, ymsv said:

 

Thank you . I read already most of the threads about the issue . Unfortunately until now , no any information about that from Samsung . If there is no information about the possible solution from them in the next 7 - 10 days , probably I will return the drive . 

 

Small update . 

 

So , a few days ago Samsung acknowledged somehow , that there is a problem with those drives . 

 

https://us.community.samsung.com/t5/Monitors-and-Memory/Samsung-990-PRO-Health-Status-SMART-issues-reported/m-p/2494219

 

Meanwhile my drive goes to 92% heath , so I transfer the system to another one and in the next days it will be on its way to Amazon . 

[Dezmoond0]

hello everyone, did someone try to overclock the frames in this laptop?

[crossshot]

On 12/13/2022 at 10:36 AM, Sergey Muratov said:

Hello everyone. After installing Control Center 3.75 on windows, the abrupt shutdowns of the laptop stopped. But on linux with tuxedo control center, the laptop also turns off. You need to take out the battery to turn it on. This problem is somehow related to the fans. When the fan control module is not installed in the system, the laptop works well. But when the fan control module is installed, the laptop is unstable. Has anyone figured out why this is happening and how to solve this problem?
Sorry for the bad English

Interesting post. I still have uncontrolled shutdowns (Win10 and Win11). After i read your post, i've uninstalled the clevo fan control. Since this uninstall, there was no uncontrolled shutdown any more.

I hope this fix the problem. Without fan control, its also more quiet.

[Sniffy]

Interesting. Improper usage of the EC causing it to power the system down? Could be why Windows doesn't know the cause.

 

2 hours ago, crossshot said:

Interesting post. I still have uncontrolled shutdowns (Win10 and Win11). After i read your post, i've uninstalled the clevo fan control. Since this uninstall, there was no uncontrolled shutdown any more.

I hope this fix the problem. Without fan control, its also more quiet.

 

Do you have OC enabled in the bios?

[Sergey Muratov]

Sudden outages are not related to OC. They occur due to incorrect values in the EC firmware.

[crossshot]

25 minutes ago, Sniffy said:

Interesting. Improper usage of the EC causing it to power the system down? Could be why Windows doesn't know the cause.

 

 

Do you have OC enabled in the bios?

OC is disabled. It tried all. Different BIOS versions, newest EC, different RAM, different CPU, different SSD.

Windows shows only an uncontrolled shutdown. No BSOD.

I also logged all the time with HWINFO. Nothing - no values looked bad. 

[crossshot]

2 minutes ago, Sergey Muratov said:

Sudden outages are not related to OC. They occur due to incorrect values in the EC firmware.

When will your new firmware available? Do you have more informations about it? I hate this machine every day more and more.

[Sergey Muratov]

I continue to understand the problem and analyze the EC firmware (assembler). I think that sudden shutdowns occur due to false triggering of the over-voltage sensor with a constant change in the fan speed.

I'm dealing with the firmware and I can't say when it will be ready. A lot of tests and checks are needed. Let me remind you that I work without having sources. And you have to disassemble the firmware and analyze almost machine code.

[Sergey Muratov]

While I am working on the EC firmware, my team continues to refine the bios and tries to optimize the operation of RAM. On the x170, there are clearly some problems with RAM operation and ram overclocking

[crossshot]

5 minutes ago, Sergey Muratov said:

I continue to understand the problem and analyze the EC firmware (assembler). I think that sudden shutdowns occur due to false triggering of the over-voltage sensor with a constant change in the fan speed.

I'm dealing with the firmware and I can't say when it will be ready. A lot of tests and checks are needed. Let me remind you that I work without having sources. And you have to disassemble the firmware and analyze almost machine code.

Thanks for your work! If you release it, i will pay for it or donate for it🙂
 

2 minutes ago, Sergey Muratov said:

While I am working on the EC firmware, my team continues to refine the bios and tries to optimize the operation of RAM. On the x170, there are clearly some problems with RAM operation and ram overclocking

This is why Prema cancelled the project with XMG.

[Sergey Muratov]

I analyzed the motherboard circuit and found no oddities in the implementation of the RAM power supply. insyde bios is crap. Any ideas to try to build an Aptio bios for x170

[Sniffy]

19 hours ago, crossshot said:

OC is disabled. It tried all. Different BIOS versions, newest EC, different RAM, different CPU, different SSD.

Windows shows only an uncontrolled shutdown. No BSOD.

I also logged all the time with HWINFO. Nothing - no values looked bad. 

 

Wow that is frequent. Any crashing since removal of the fan control app?

[crossshot]

10 minutes ago, Sniffy said:

 

Wow that is frequent. Any crashing since removal of the fan control app?

No crash without fan control app 🙂

[Sniffy]

5 minutes ago, crossshot said:

No crash without fan control app 🙂

 

That's great news. May I ask, did you use any custom settings (e.g., custom curve) or was this also with the defaults in the fan app?

[tennic]

20 hours ago, crossshot said:

OC is disabled. It tried all. Different BIOS versions, newest EC, different RAM, different CPU, different SSD.

Windows shows only an uncontrolled shutdown. No BSOD.

I also logged all the time with HWINFO. Nothing - no values looked bad. 

 

 

In my case it's slightly different, crashes (BSOD) only happen if I activate "Overclocking" in the BIOS, and therefore the "Overclocking CPU" tile appears in the "Control Center".
If I don't have the "Overlocking CPU" tile in the "Control Center", everything works fine.
Of course, no overclocking, just enable the feature in the BIOS and the "Control Center" causes a BSOD.

This happens to me with the 3-4 BIOS versions tested so far with the various updates, with various versions of EC, and with various versions of the "Control Center" 😑

[ymsv]

If I remember correctly , it is depending also of which CPU ( Intel 10 or 11 ) is used and how many memory slots are populated ( two or four ) . 

[crossshot]

2 hours ago, Sniffy said:

 

That's great news. May I ask, did you use any custom settings (e.g., custom curve) or was this also with the defaults in the fan app?

All stock - no custom curve.

 

1 hour ago, tennic said:

 

In my case it's slightly different, crashes (BSOD) only happen if I activate "Overclocking" in the BIOS, and therefore the "Overclocking CPU" tile appears in the "Control Center".
If I don't have the "Overlocking CPU" tile in the "Control Center", everything works fine.
Of course, no overclocking, just enable the feature in the BIOS and the "Control Center" causes a BSOD.

This happens to me with the 3-4 BIOS versions tested so far with the various updates, with various versions of EC, and with various versions of the "Control Center" 😑

That "OC on" BSOD is a known issue. I had it, too.
 

 

56 minutes ago, ymsv said:

If I remember correctly , it is depending also of which CPU ( Intel 10 or 11 ) is used and how many memory slots are populated ( two or four ) . 

10th Core CPUs looks way more stable.

[tennic]

1 minute ago, crossshot said:

 

 

Quel BSOD "OC on" è un problema noto. Ce l'avevo anch'io.
 

 

Le CPU 10th Core sembrano molto più stabili.

 

Is there any solution? 😓

 

I have the 11th (11900k)

[crossshot]

1 minute ago, tennic said:

 

Is there any solution? 😓

 

I have the 11th (11900k)

No solution. XMG has considered removing the feature from the BIOS entirely. You can only wait and hope for the custom BIOS.

[tennic]

8 minutes ago, crossshot said:

Nessuna soluzione. XMG ha considerato di rimuovere completamente la funzionalità dal BIOS. Puoi solo aspettare e sperare per il BIOS personalizzato.

I have the original Insyde BIOS (I didn't buy the XMG notebook), but when I temporarily tried an XMG BIOS months ago, the problem was there too.
Is the only solution then to uninstall the Control Center?
Maybe I could then install the separate packages (LED and OSD control), I saw them on the Microsoft Store, but I haven't tried if that fixes the problem.

[crossshot]

45 minutes ago, tennic said:

I have the original Insyde BIOS (I didn't buy the XMG notebook), but when I temporarily tried an XMG BIOS months ago, the problem was there too.
Is the only solution then to uninstall the Control Center?
Maybe I could then install the separate packages (LED and OSD control), I saw them on the Microsoft Store, but I haven't tried if that fixes the problem.

I don't know. I only know, XMG is working on a new CCC.

Clevo X170KM-G and XMG are exactly the same hardware. And XMG tried the best to fix all problems...

[tennic]

11 hours ago, crossshot said:

I don't know. I only know, XMG is working on a new CCC.

 

Clevo X170KM-G and XMG are exactly the same hardware. And XMG tried the best to fix all problems...

 

In fact, just because they have the same hardware I tried the XMG BIOS but without solving the problem, so I went back to the official Insyde BIOS😔

 

Hopefully they can fix it 😉