Precision 7560 & Precision 7760 owner's thread

[Aaron44126]

4 hours ago, Rinconmike said:

Any ideas?

 

Are the external displays connected to the dGPU or iGPU?  (They would be connected to the dGPU if you have graphics switching off, or if you have graphics switching on and also discrete graphics output on.)  Any change in behavior if you take steps to get the external displays connected to the other GPU?

[Rinconmike]

3 hours ago, Aaron44126 said:

 

Are the external displays connected to the dGPU or iGPU?  (They would be connected to the dGPU if you have graphics switching off, or if you have graphics switching on and also discrete graphics output on.)  Any change in behavior if you take steps to get the external displays connected to the other GPU?

I have discrete graphics output on so they are on the Nvidia.  I have not tried turning that off.  It often happens when I am in the middle of typing something so i do not think it is a power setting.  On one setup I have tow LG 34" and it is the right one it happens to.  On another setup I have a Dell 34" and one LG 34" and it is the LG on the right it happens to.  On both setups I have the right set as main display.  Not sure if any of that makes a difference.  I just cant figure this one out.

 

[Stephen01]

Hi all,

 

Just ordered a 7560 from dell and found this forum while looking around.

 

I ordered with the i9-11950H cpu. I've seen a couple of worrying performance issues around the web and am curious if anyone on this site has any experience, good or bad, with that cpu?

 

I've had a M4800 for the last 9 years and have really liked it. The 7560 are going for ~$1000 right now for base system, and that fits into my budget. Planning on using it mostly for software development.

My build/plan:

7560 with i9-11950H

32GB ram - 4 x 8GB (2 x 16GB Kit (2 x 8GB) Crucial CT2K8G4SFRA32A)

WD_BLACK 500GB SN770 - OS - Win11 Pro - Gen4 Slot

WD_BLACK 1TB SN770 - Data - Gen3 Slot

NVIDIA T1200

FHD display

[heikkuri]

Hi,

 

Thanks @anon272

 

Finally I think I understand the connection between NVIDIA Platform Controllers and Framework, Dynamic Boost 2.0 and Intel Turbo Boost Maximum Technology 3.0.

 

Check your BIOS performance settings. Intel Turbo Boost Maximum Technology 3.0 must be OFF.

I believe some previous BIOS version like 1.15.2 activated this setting.

I have disabled the value and now NVIDIA Platform Controllers and Framework status is OK in Device Manager.

I did remove the extra failed NVIDIA Platform Controllers and Framework from device manager after PC restart.

Dynamic Boost 2.0 is now back to value Yes if you open System Information link from in NVIDIA Control Panel.

 

I have not touched before Intel Turbo Boost Maximum Technology 3.0 BIOS setting in my 7X60 devices.

 

I have not tested, which configuration will give the best performance with our CAD / FEM  applications.

 

I have a bit different results with Dell Precision 7X70 models even the BIOS Turbo 3.0 setting description is identical in both model families.

 

[Aaron44126]

BIOS update 1.20.0.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=24CYP

 

- Fixed the issue where the system cannot detect the Dell DA310 USB-C Multiport adapter after updating the BIOS. This issue occurs after connecting the adapter to the system.
- Fixed the issue where the system charges beyond the Custom Charge Stop set in the Battery Configuration in the BIOS setup.
- Fixed the issue where a small logo screen is displayed first and later switches to the full screen logo. This issue occurs when the Full Screen Logo option is enabled and you boot the system.
- Fixed the issue where system cannot connect to the BIOSConnect server with all the supported WLAN cards.
- Fixed the issue where the system reboots repeatedly when USB bootable devices with longer product name and serial number are connected to the system.

[Brian Lawton]

3 hours ago, Aaron44126 said:

BIOS update 1.20.0.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=24CYP

 

Upgraded earlier today without any issues...so far anyway.

[Ionising_Radiation]

On 3/9/2023 at 11:54 PM, Aaron44126 said:

BIOS update 1.20.0.

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=24CYP

Upgraded too, but twice now, while gaming, the 'charging' light came on, and the GPU performance plummeted and the clocks were locked at ~600 MHz. I have been using the 'Optimised' profile in Dell Power Manager. Maybe changing to 'Ultra Performance' will help.

[Aaron44126]

20 minutes ago, Ionising_Radiation said:

Upgraded too, but twice now, while gaming, the 'charging' light came on, and the GPU performance plummeted and the clocks were locked at ~600 MHz. I have been using the 'Optimised' profile in Dell Power Manager. Maybe changing to 'Ultra Performance' will help.

 

I've had a few cases where my 7770 did something similar and to fix it I can just unplug the AC adapter and plug it back in.  ...But if this issue is specific to the new BIOS version, maybe best just to revert?  You "shouldn't" have to worry about sudden throttling.

[Ionising_Radiation]

48 minutes ago, Aaron44126 said:

best just to revert

This worked. I think I'll stay on 1.19 for the moment...

[Aaron44126]

Some recent driver updates.

 

Ethernet

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=99KJH

 

Intel RST

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=88DXV

 

Intel Management Engine

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=PVT7D

[Aaron44126]

On 3/13/2023 at 9:58 AM, Ionising_Radiation said:

I think I'll stay on 1.19 for the moment...

 

Upgraded to BIOS 1.20 yesterday.

Today, I got a hard lock while working (not doing anything especially resource-intensive).  Mouse unresponsive, keyboard unresponsive, system just frozen... and the fans revved up to max.  Never encountered this before on this system.  I had to hold the power button down to force the system off.

...Coincidence?...

 

[Edit]

Not chancing it, reverted to 1.19.

[Brian Lawton]

18 hours ago, Aaron44126 said:

Not chancing it, reverted to 1.19.

Everyone's system is different I guess but for me, I still haven't had any issues with v1.20 nor any prior releases. I'm current with latest Windows 11 build from the Insiders "Preview" Channel, run Dell's Command Update daily checking for new stuff relevant to my system, latest Nvidia and Intel driver via their respective system update tools...well for Nvidia, I check daily for updates via their "advanced" search. Do I occasionally run into issues being an early adopter for everything, sure, but that happens so infrequently that I don't consider it a problem. As a workload, I have two SQL Server Developer Edition instances (SQL 2019 & SQL 2022) and two LocalDB instances (SQL 2016 & SQL 2019 from Visual Studio's SSDT) as well as three instances of Visual Studio (2019 & 2022 v17.5 and v17.6 Preview) with a subset of their database and web development toolsets loaded. I also run Microsoft 365 via the Current Preview channel and Edge via the Development channel. Outside of explicit troubleshooting, I do not do any manual tinkering with settings or registry hacks, nor do I have any games loaded. Frankly it's a pretty boring configuration compared to what I hear from most active folks here but for me it's everything I need, and I rarely seem to encounter the issues I also see folks asking about. BTW, I also reboot daily as part of my standard operating procedure to eliminate any accruing noise from leaving everything running 7/24 and I also reboot after applying ALL updates. Call l me old school, but historically I've been burned so many times over the decades from incomplete updates that I no longer take the chance even when the vendor/software doesn't prompt for a reboot.

Where I do have a recurring problem which no combination of driver updates or Windows versions (10 or 11) has been able to solve is that my laptop video (main screen as well as external monitors) will occasionally not wake after an idle period. This requires a hard power down via holding the power button until I feel the fans stop. It will also occasionally drop one of my external monitors which then requires a reboot to restore. These happen maybe one a week and have persisted since I first received my 7760 back in July of '21 (one of the first shipments). I monitor this forum closely and have tried many of the ideas offered have not seen any improvement. That said, it doesn't happen frequently enough to warrant calling Dell as I can't risk taking myself offline for an extended period of time to troubleshoot such a transient problem.

[Aaron44126]

57 minutes ago, Brian Lawton said:

Frankly it's a pretty boring configuration compared to what I hear from most active folks here but for me it's everything I need

 

Everyone has their own configuration and this sounds like it works for you.

 

Can't say that I have run into that screen-not-waking-up issue.  That's one thing that has been solid for me.  (...I did have an issue with external displays not waking up, but that turned out to be the fault of the KVM I was using I think, it started working properly once I removed that from the loop.)  I would suggest that you consider turning graphics switching on if you have it off, or off if you have it on, and see if that makes a difference (if you have not tried this yet).  It will change which GPU your internal display is attached to.  For reference, I have graphics switching on and all displays attached to the Intel GPU.  Both my Precision 7560 and 7770 have (different) issues if I try to run with graphics switching off and NVIDIA GPU only.  (...Also, I only use Intel and NVIDIA GPU drivers provided by Dell, I don't go upstream to get the "newer" ones from the source.)

 

...

I personally tend to leave lots of applications open with running work for several days, so I try to minimize reboots.  On my work system, I am generally successful at only rebooting once per month.  I did not reboot between February 14 and March 14.  ...I do it on the day that Microsoft releases Windows patches ("Patch Tuesday"), and I "save up" other updates that should go along with a reboot (driver updates / BIOS update / SQL Server / MS Visual Studio) and do them at the same time as the Windows patch.  Up side: just one reboot per month.  Down side: when there is an issue after patching (not very common), it might not be immediately obvious what exactly was the cause.

 

...I also tend to use "long term support" software update channels whenever possible to minimize the chances of issues / disruption.  (I'm on Windows 10 Enterprise LTSC, Office 365 "semi-annual enterprise channel", Firefox ESR, ...).  I like to be current with software but only to the point that the vendor is willing to commit to long-term support of a release.  I used to enjoy being an early adopter, but I feel like Microsoft's QC quality for Windows has gone down in recent years and I got tired of being bit with issues.  I also prefer to be in control of when feature updates happen rather than having them just dumped in randomly on a weekly/monthly basis.

 

Anyway, because I expect my system to have long-term stability, a random hard lock is definitely unwelcome.  It might have been caused by something other than the 1.20 BIOS update but the timing sure is suspicious.  Since the 1.20 update doesn't actually address any security issues over 1.19 (at least that is according to the posted release notes), I don't have any qualms about rolling back and waiting for the next one.  If it happens again, I'll start looking at other drivers that I just updated (linked a few posts up).

[Ionising_Radiation]

47 minutes ago, Brian Lawton said:

my laptop video (main screen as well as external monitors) will occasionally not wake after an idle period

I experience this too. On top of that, sometimes the external output occasionally just stops working, and all the active windows I have collapse back into the internal display, and I have to reboot my monitor for things to get going again. 

As far as I've seen, this doesn't happen on Linux (whether X11 or Wayland), but Linux comes with its own set of issues which keep me from using it day-to-day. 

[Brian Lawton]

1 hour ago, Aaron44126 said:

I would suggest that you consider turning graphics switching on if you have it off, or off if you have it on, and see if that makes a difference (if you have not tried this yet).  It will change which GPU your internal display is attached to.  For reference, I have graphics switching on and all displays attached to the Intel GPU.  Both my Precision 7560 and 7770 have (different) issues if I try to run with graphics switching off and NVIDIA GPU only.  (...Also, I only use Intel and NVIDIA GPU drivers provided by Dell, I don't go upstream to get the "newer" ones from the source.)

I've tried these with no success. For a long time, I ran with graphic switching disabled using the NVIDIA GPU only then something last year with Windows 11 changed which required me to enable graphics switching to fix it. I was never able to explicitly determine the root cause but many reboots and multiple reinstalls of different Windows versions later while troubleshooting I did narrow it down Windows rather than BIOS or NVIDIA drivers. IT's been a long time since I've revisited this so maybe I'll try disabling it again at some point to retest. While it's plugged in virtually 100% of the time so I'm not worried about battery drainage, I'd prefer not to generate the extra heat if it can be avoided.

 

Anyway, I'll continue to monitor and when new ideas emerge will give them a try. You guys are far braver than me when it comes to changing settings and tweaking. Years ago, I used to pursue that level of tweaking too but now I stick to "preview" levels of early adopter risk where I find it easier to rollback when something goes wrong. My days of BIOS and hardware level variation are all but over.

[Aaron44126]

On 3/15/2023 at 3:32 PM, Aaron44126 said:

Upgraded to BIOS 1.20 yesterday.

Today, I got a hard lock while working (not doing anything especially resource-intensive).

 

Hard lock again, one week later.  So, it doesn't seem to be BIOS 1.20 at fault (unless something somehow stuck around after I rolled back to 1.19).  I'm rolling back Ethernet, IME, and NVIDIA driver updates that I also performed last week.

[Rinconmike]

On my son's 7560, I just went to do some win 10 updates.  System taskbar says updates are ready to install.  I looked in the settings and it says restart to finish updating to Windows 11.  I have not updated any of my machines yet to Windows 11 and planned on holding off a while longer.  Is there any way to stop the update?  On my 7760 I clicked on stay on Windows 10 in the update settings.  That is no longer available on his 7560.  I guess he must have clicked on the win 11 icon that pops up in the taskbar.

 

thanks for the help.

[Aaron44126]

50 minutes ago, Rinconmike said:

Is there any way to stop the update?

Microsoft update aggression at its finest…

 

After the first reboot, you’ll be at a screen where it is spending a while doing the update and giving you a % progress. Just force the system off (hold the power button down) during this and start it up again. You might have to do it twice, but it will give up and dump you back on Windows 10 with an error saying the upgrade failed.

 

If you don’t want to do that, then you have 10 days after the upgrade to roll back to Windows 10. I’ve done this multiple times without issue. The option is in Settings under Recovery.

[Rinconmike]

Thanks.  I might just let it upgrade to Win 11.  My only concern for him is any of his games.  He is a college student bout outside of office apps and chrome, he really is using only games.  Not many other programs.

 

Does anyone know of there have there been any issues with the upgrade on a 7560 from 10 Pro to 11 Pro?  Any driver issues?  

 

thanks,

 

Mike

 

 

[Aaron44126]

2 hours ago, Rinconmike said:

Thanks.  I might just let it upgrade to Win 11.  My only concern for him is any of his games.  He is a college student bout outside of office apps and chrome, he really is using only games.  Not many other programs.

Backwards compatibility with games/apps is fine and not something I really hear complaints about. Personally, my main issue with Windows 11 is that Microsoft feels fine changing/adding stuff in monthly updates rather than waiting for the yearly feature updates, and their update QC doesn’t seem to be as good as it used to be. I have other issues (some of them “philosophical”) which I have written about in the article linked in my sig. But for most people, Windows 11 will be fine. You have 10 days to roll back anyway, so you can give it a try.

[Rinconmike]

So I chose the update on my surface Pro 7.   After it was done downloading and installing, I go the option to reboot.  I then paused the updates to test if I reboot would the update continue.  On a reboot it did not continue with it paused.  I went into windows update and clicked resumed updates and then had the option to stay on Windows 10.  I chose that and seems it stuck.  I can check for updates and it is not pushing Windows 11.  I need to check if the same happens on the 7560 when I get home later.

 

 

[Rinconmike]

6 hours ago, Rinconmike said:

So I chose the update on my surface Pro 7.   After it was done downloading and installing, I go the option to reboot.  I then paused the updates to test if I reboot would the update continue.  On a reboot it did not continue with it paused.  I went into windows update and clicked resumed updates and then had the option to stay on Windows 10.  I chose that and seems it stuck.  I can check for updates and it is not pushing Windows 11.  I need to check if the same happens on the 7560 when I get home later.

 

 

Well that did not work on the 7560.  I guess my options are to install and run with it or install and roll back.  I do not like either of these options.

 

My son says he never clicked anything to upgrade.  I read online same has happened to others.  I also read one post where someone rolled back and did it again.

 

For now I have updates paused.  Does this also pause the MS Defender updates?

 

[Aaron44126]

3 hours ago, Rinconmike said:

For now I have updates paused.  Does this also pause the MS Defender updates?

MS Defender definition updates will continue while Windows Update is paused.  (I pause it every month and just open it up when I want to run monthly patches, and I have checked on this.)

 

Microsoft has become more aggressive with the Windows 11 upgrade, I’m not surprised to see it being installed for people who didn’t really ask for it. (This is exactly why I prefer the LTSC version…)

[meowpressreturn]

I keep my 7540 and 3551 on Win10 by using the "Select the Target Feature Update" in group policy. (Think this requires a 'pro' version of windows).
Open gpedit as an administrator and its under Local Computer Policy / Computer Configuration / Administrative Templates / Windows Components / Windows Update for Business.

Can set it to "Windows 10" "22H2" (if 23H1 or something like that comes up you will need to remember to go and update it later).

With that change you should only get updates for 22H2 and not go to 11. You'll see a message in the updates screen about 'your organisation' controlling some settings.

 

 

 

On my old E6230 I don't have to do any of this nonsense.
Its immune to Windows 11 by virtue of having an ancient TPM module 🙂

[Ionising_Radiation]

3 hours ago, meowpressreturn said:

Select the Target Feature Update

Many, many thanks. I don't want Windows 11 unless I explicitly choose to upgrade, and so far, nothing has really been pushing me off Windows 10.