Precision 7560 & Precision 7760 owner's thread

[Antonius]

On 5/5/2023 at 10:01 AM, Aaron44126 said:

 

Check BIOS settings and see if you have Intel "Turbo Boost 3.0" turned on.  They added it in a BIOS update at some point and some people here are saying that it defaulted to on, which I would argue is inappropriate.  That "feature" causes havoc with max power on the dGPU if I turn it on in my Precision 7770.  (I haven't done testing with it on the 7560, but I don't have a beefy dGPU in that system.)

I came here for this exact reason, and this was the problem/solution for me. Thank you!

 

Also I agree, KDE Plasma is awesome and is the DE that I use.

[Rinconmike]

On 7/19/2023 at 8:42 AM, Brian Lawton said:

BIOS 1.23.0

I installed it last evening with no issues so far.

Fixes & Enhancements

- This release contains security updates as disclosed in the Dell Security Advisories DSA-2023-113, DSA-2023-174, DSA-2023-175, and DSA-2023-176. For more information, see Dell Security Advisories and Notices.
- Fixed the issue where the Caps Lock LED is always either on or off when you continuously press the Caps Lock key.
- Fixed the issue where the system does not turn on after you update the BIOS.
- Fixed the issue where the system cannot power on when you plug in the AC adapter to the system.
- Fixed the issue where the system boots automatically when connected to a Dell Power Button Sync (DPBS) monitor. This issue occurs when the system enters Sleep mode.

Release date

18 Jul 2023

@Brian Lawton still good on 1.23.0?  I am updating my son's 7560 today and it is still on 1.5.0 and I am looking to update to this one.  Anyone else install 1.23.0?

 

Edit: updated from 1.5.0 to 1.23.0 no issues.  I did several dell driver updates first.  After Bios, I updated to Win 11 no uses.

[Brian Lawton]

On 7/29/2023 at 12:03 PM, Rinconmike said:

@Brian Lawton still good on 1.23.0?  I am updating my son's 7560 today and it is still on 1.5.0 and I am looking to update to this one.  Anyone else install 1.23.0?

Yes, still good here.

[heikkuri]

Have you checked  the status of Device Manager - Software devices - NVIDIA Platform Controllers and Framework

after updating BIOS 1.23.0

At least in Windows 10 it is again hidden and broken. Uninstall or NVIDIA driver update does not help.

 

Last Events

Device not started (nvpcf)

 

Information

Device ROOT\UNNAMED_DEVICE\0000 was configured.

Driver Name: oem143.inf
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Driver Date: 11/03/2022
Driver Version: 31.0.15.2669
Driver Provider: NVIDIA
Driver Section: nvpcf_Device.NT
Driver Rank: 0xFF0000
Matching Device Id: ACPI\NVDA0820
Outranked Drivers: oem28.inf:ACPI\NVDA0820:00FF0000
Device Updated: true
Parent Device: HTREE\ROOT\0

[Aaron44126]

57 minutes ago, heikkuri said:

Have you checked  the status of Device Manager - Software devices - NVIDIA Platform Controllers and Framework

after updating BIOS 1.23.0

At least in Windows 10 it is again hidden and broken. Uninstall or NVIDIA driver update does not help.

 

I have had issues with NVPCF in the past, including BSOD with newer NVIDIA drivers...

But right now it is working fine with BIOS 1.23.0 (which I installed last week).

The NVPCF device is actually not showing in Device Manager at all.  If I view "hidden devices" then it does show in the list, but the status says that it is "Currently, this hardware device is not connected to the computer. (Code 45)".

[heikkuri]

I installed the latest NVIDIA driver 536.96. Now the NVIDIA Platform Controllers and Framework is gone. Even using the show hidden device do not show any more the broken device.

 

NVIDIA Control Panel - System information - Dynamic Boost 2.0 is No, which is expected.

 

If someone can get the NVIDIA Platform Controllers and Framework back to life with BIOS 1.23.0, please write a note.

 

Should I make a ticket to Dell? Last time it took about six months after the device was OK gain.

 

 

[whyshchuck]

Hi, have you ever tried to rise GPU power limit with nvidia-smi -pl  command? I have 7560 with a5000 and i feel that GPU works under its potential. I found this command as a solutions - max power limit is 110 watt where default is 90, but maybe there are any flaws of this solutions? 

[Aaron44126]

2 hours ago, whyshchuck said:

Hi, have you ever tried to rise GPU power limit with nvidia-smi -pl  command? I have 7560 with a5000 and i feel that GPU works under its potential. I found this command as a solutions - max power limit is 110 watt where default is 90, but maybe there are any flaws of this solutions? 

You can’t raise the power limit using this method. It will

not allow you to set it higher than the vBIOS limit.

[whyshchuck]

10 hours ago, Aaron44126 said:

You can’t raise the power limit using this method. It will

not allow you to set it higher than the vBIOS limit.

It did.

Limit is 110 W:

 

    Power Readings
        Power Management                  : Supported
        Power Draw                        : 88.63 W
        Power Limit                       : 90.00 W
        Default Power Limit               : 90.00 W
        Enforced Power Limit              : 90.00 W
        Min Power Limit                   : 1.00 W
        Max Power Limit                   : 110.00 W

 

PS C:\Windows\system32>  nvidia-smi -pl 110
Power limit for GPU 00000000:01:00.0 was set to 110.00 W from 90.00 W.
All done.

 

[whyshchuck]

11 hours ago, Aaron44126 said:

You can’t raise the power limit using this method. It will

not allow you to set it higher than the vBIOS limit.

and here HWINFO shows taht in fact he can draw more energy after change:

 

[Aaron44126]

Huh.  That's new.  I messed around with this with Quadro M5000M and P5000 and it would never budge.

[Rinconmike]

Well one of my kids 7560 (same specs as my 7760 in my sig) the fan was making a lot of noise.  He brought it to me with fan hissing and could not power down.  was able to shut down windows.  

 

In the last month he said it shut down twice due to overhearing but no noise.  I ran diagnostics and it said all is good.  I ran the diag four times, two just the fans and no error.  I did not check the bios even history on any power events.  

 

He does have the power setting in optimizer to ultimate.  I run my 7760 on optimized.

 

After the first diag and no error, I took the rear cover off and it looked clean in there.  I spun both fans and seemed fine.  During the second diag, no sound until a couple minutes later.  On the 3rd and 4th, I had the diag open for a while and the sound was on and off.

 

I then went into windows and the sound was on and off.  I think the sound starts up as the system heats up and fans need to spin more.

 

The sound is more from the left side.

 

I opened a case with pro support and they first said they will send one fan and the tech will diagnose the other.  I told him to send two since tech probably will just be there to change parts.  He then said they will send the entire assembly that is heat sink and two fans.  Is this correct?

 

Looking at the service request, the parts are:

 

 

1Y5D1    ---- ASSY Heatsink With Fan, NVE

2V9WX    ---- SVC,ALSOSHIP,06335

 

Does this sound like a bad fan?  And are they sending the correct parts?

 

[Aaron44126]

25 minutes ago, Rinconmike said:

Does this sound like a bad fan?  And are they sending the correct parts?

 

This looks fine.  Fan replacement is what I would do.  They don't send fans individually for these systems, since the 7000 series came out.  You'll get a whole heatsink assembly with two fans attached to it.

 

My Precision 7560 also has bad fan noises sometimes.  When it is operating at a certain range of low speeds, it makes a kind of grindy/grumble sound.  I usually hear it when it is "slowing down" from a busy load to an idle load.  I will be having them replace the heatsink assembly before this thing goes out of warranty.

[zhongze12345]

A couple questions regarding GPUs:

 

Does the RTX 3080 variant use a different heatsink than the A4000? I doubt that's the case as the screw placements seem to be in the same location on both cards, but an eBay seller is insisting otherwise.

 

Can the Precision 7560 GPU fit in the 7760? The 7560 card seems to physically fit in my 7760 chassis, though I would assume it will have its power capped at 90W (I didn't reassemble my 7760 with the 7560 GPU in fear of breaking something).

 

Thanks!

[zhongze12345]

On 10/6/2023 at 10:17 AM, Rinconmike said:

He then said they will send the entire assembly that is heat sink and two fans.  Is this correct?

 

When I had a buzzing fan with my 7760, they sent over an entire heatsink assembly (including fans). You can request a "parts only order" where you can install the parts yourself. It's a lot more convenient than having to schedule a time with a technician.

 

The heatsink replacement is very straightforward. The only screws that have to be removed are the battery screws -- everything else is captive.

[Brian Lawton]

 

New BIOS available, version 1.26.0 w/security and a bunch of other updates.  I made the move and it's working so far but given past experience, your mileage may vary!

 

Dell Precision 7560 and 7760 System BIOS | Driver Details | Dell US

 

Note: Once the BIOS is upgraded, you cannot downgrade the BIOS to version 1.23.0 or earlier. BIOS downgrades are restricted when there are security updates and important fixes with earlier versions that impact the functionality of the system.

Fixes & Enhancements

- This release contains security updates as disclosed in the Dell Security Advisories DSA-2023-190, DSA-2023-180, DSA-2023-152, and DSA-2023-291. For more information, see Dell Security Advisories and Notices.
- Fixed the issue where the system temperature increases and the fan does not work when the system is in Modern Standby.
- Fixed the issue where the external monitor does not turn on. This issue occurs when you press the monitor power button to force shutdown the system and then press the power button to boot the system.
- Fixed the issue where the system can boot on the bootable key when the BIOS admin password is set.
- Fixed the issue where the battery status shows charging when you unplug the Type-C dock from the system. This issue occurs with Windows 11 version 21H2.
- Fixed the issue where the BIOS admin password cannot be set if Dell Encryption PBA is active.
- Fixed the issue where a yellow exclamation mark is displayed next to NVIDIA Platform Controllers and Framework in Device Manager.
- Fixed the issue where the NVIDIA Platform Controllers and Framework are not displayed in the Device Manager.
- Fixed the issue where you have to enter the BitLocker password twice before the system boots to the operating system.

[heikkuri]

After installing BIOS 1.26.0 go to Device Manager - Software devices and check the status of NVIDIA Platform Controllers and Framework.  Uninstall the extra NVIDIA Platform Controllers and Framework if exists.

 

 

NVIDIA Control Panel - System information - Dynamic Boost 2.0 must be Yes.

 

 

[Rinconmike]

So the tech came and replaced the fans last Tuesday.  Part of it was disconnecting the battery.  We ran the Diag and all passed.  One of the rubber feet on the back cover was coming off so the tech ordered a new back cover.  He came and replaced that on Thursday.  He too the back cover off, put the new one on.  He did not touch the battery.  I went to turn on (not plugged in) and it would not power on.  We plugged it in and powered on and ran a diag and got two errors.

 

Failed ED.3.3.2 Error 2000:8017 Battery - Bios has no support for battery health

Failed ED.3.3.2 Error: 2000:0315 Sensor: the (OTHER) reading (0C) is lower than expected.

 

Tech took the cover off, unplugged and plugged in the battery and then all the Diag past.

 

For the last several days used it docked (powered).

 

Today my son took it to class.  Went to turn it on and would not turn on.  He plugged it in and it turned on.  He said windows says it is 99% charged.

 

When I get it back from him later today I will run diagnostics.  I will then try and reseat the battery cable.

 

Anyone have any idea what this can be or what I can look for?  Could it be a damaged prong on the battery cable or on the board the battery connects to?

 

My case is still open with Dell and I need to report back the results.

 

One thing dell support also said to try was do a hard reset by disconnecting the battery and holding the power butting for 10 seconds.  Then reconnect the battery.  Does this reset the bios?  I have it set to boot AHCI and might have changed one or two other settings a while ago.

 

Bios is 1.23.

 

Any ideas?

 

Edit:  The system has the Long Life Battery.  Looking at the manual. it looks like the cable can be disconnected from both the battery and the MB.  If so, the tech only touched the cable at the MB side.  Is it correct that I can remove and reseat the cable on the battery side?  Perhaps it is loose there.

 

 

thanks

Edited October 17, 2023 by Rinconmike

[Aaron44126]

I think re-seating the battery cable is the correct first choice.  Replacing the heatsink assembly and bottom cover should not have messed anything else up... the problem likely came from messing with the battery cable.

 

The battery cable can indeed be detached from both ends but I have never messed with anything other than the motherboard end.  I would start with that end first and leave the other one alone unless the problem is still occurring after a re-seat.

 

Holding the power button down for a long time will reset the BIOS settings to default.  (It also might not work at all if you have a BIOS password set.)  I don't see why this would be necessary if things were working fine before the parts replacements.

[Rinconmike]

thanks, Tech reseated the battery already and it passed two diags after he did it.  I will try reseating again and see what happens.  Looking at the photos online it looks like if a prong is bent it will be obvious.

 

I found this photo online.  The cable I have the red arrow pointing at, the tech did disconnect and reconnected this along with two small ones when he replaced the heatsink assembly.  Not sure what that is for. 

 

[Aaron44126]

23 minutes ago, Rinconmike said:

I found this photo online.  The cable I have the red arrow pointing at, the tech did disconnect and reconnected this along with two small ones when he replaced the heatsink assembly.  Not sure what that is for.

 

That, I believe, is the dGPU power cable.  He'd only have to unplug that because it is "in the way".  The two small ones would have been the fan power/sensor cables.

[Rinconmike]

Does not power on, on battery.

 

Plugged in.

 

Light on front flashing amber fast

 

In Bios noted Battery Level 0.  Notes communication error under health.

 

Ran Boot Diagnostics

 

Diag Error

Battery – The Battery is not installed

Error Code: 2000-0131 

 

Sensor: the (OTHER) reading (0C) is lower than expected.

Error: 2000:0315 

 

I took the panel off and re-seated the battery.  The prongs on the MB look ok.  See Photo below.  However, the battery cable connecter seems loose.  No matter what I do.  If I press on right side of the plug the left comes out a hair.  I checked the cable on batter side and it is in.

 

Put base back on.

 

It would not start on battery.  Same no battery in bios and same diag errors.

 

I sent the info to Dell. The should send me a new battery and cable.

 

[Rinconmike]

Does anyone know what fast blinking amber light is ont eh front LED?  It is constant blinking and no pause.

 

also, the last Diag I ran was very slow.  moving around in Bios is slow.  Like it is stuck in low power?  In bios it says current clock is 0.79.  Can this be because no battery.  The power supply connected is a 240W.

 

Edit:

 

In Windows very slow.

 

Task Manager it says 0.18GHZ!

 

Any ideas to get to full power while plugged in?

[Aaron44126]

18 minutes ago, Rinconmike said:

Does anyone know what fast blinking amber light is ont eh front LED?  It is constant blinking and no pause.

 

also, the last Diag I ran was very slow.  moving around in Bios is slow.  Like it is stuck in low power?  In bios it says current clock is 0.79.  Can this be because no battery.  The power supply connected is a 240W.

 

Edit:

 

In Windows very slow.

 

Task Manager it says 0.18GHZ!

 

Any ideas to get to full power while plugged in?

Battery error. Fully disconnect the battery until the replacement arrives.

[Rinconmike]

shoudl it run with no batter?