This whole eBay chiller transaction is becoming a nightmare. The seller initiated the refund and I have to return it, however he is supposed to supply a return label. I haven't heard anything from him since Jan 29th. I call eBay and they said the refund was canceled and the seller didn't provide a return label. On the order details page, I am supposed to ship this chiller back by March 1st. I explain that to the agent. She tells me to ignore that. Upon further inspection, the return was canceled due to a technical issue and that she will have to issue a refund manually. WTF? The manually refund will take 3 to 7 business days. She also said to keep the chiller because the seller voluntarily refunded me.
It appears like I have to go through AMEX to solve this. If I didn't call eBay, I wouldn't have known my refund was canceled due to a "technical issue" and I am sure they would have waited until March 1st to deny me the refund because I didn't send the chiller back.